MIS - Manager @ US RCM Healthcare

Job Summary

We are seeking a highly experienced MIS Manager to lead and scale our Management Information Systems (MIS) function within the Revenue Cycle Management (RCM) domain. This role requires strong leadership, deep RCM knowledge, and advanced technical expertise to drive data strategy, automation, operational analytics, and client-facing insights. The Senior MIS Manager will oversee the MIS team, improve reporting frameworks, enhance system utilization, and ensure high-quality data-driven support for internal and external stakeholders.

Key Responsibilities

1. Strategic Reporting & Advanced Analytics

• Oversee the design and governance of enterprise-level RCM reporting frameworks.
• Drive the development of analytical models for forecasting, trend analysis, and performance enhancement.
• Ensure accuracy, consistency, and timeliness of all high-impact operational, financial, and executive reports.
• Create advanced dashboards and analytics solutions using Power BI/Tableau to support strategic decision-making.

2. Data Management, Governance & Compliance

• Establish data quality standards, validations, and audit frameworks across RCM systems.
• Maintain system-wide data integrity, ensuring compliance with HIPAA and healthcare security requirements.
• Partner with IT and engineering teams to enhance data pipelines, ETL processes, and system integrations.
• Manage master data governance and ensure consistent use of data definitions across the organization.

3. Automation, Process Optimization & System Improvements

• Lead RCM process automation initiatives using SQL, scripting, RPA, macros, and API integrations.
• Evaluate and implement new technologies or tools to reduce manual effort and improve throughput.
• Optimize system configurations and lead enhancements, upgrades, and cross-platform integrations.
• Spearhead transformation projects involving new RCM systems, migrations, or large-scale process redesign.

4. Client Leadership & Relationship Management

• Interact with senior client stakeholders to understand reporting needs and deliver value-focused solutions.
• Present performance insights, analytical findings, and automation outcomes in client meetings.
• Translate client requirements into MIS strategies, ensuring high accuracy and timely delivery.
• Support business reviews, forecasting discussions, and strategic planning with data-driven recommendations.
• Maintain strong client satisfaction through proactive communication and high-quality MIS support.

5. Cross-Functional Collaboration

• Collaborate with operations, quality, client services, finance, and IT to align MIS initiatives with business goals.
• Support new client onboarding efforts by defining reporting structures, KPIs, and system setup.
• Coordinate with external vendors or technology partners on system enhancements and issue resolution.

6. Leadership, Team Development & Performance Management

• Lead, mentor, and develop a high-performing MIS team, including managers, analysts, and reporting specialists.
• Should have managed ideally larger or multi-tiered teams.
• Drive continuous improvement, technical upskilling, and competency building within the department.
• Oversee workload distribution, talent development, and succession planning.
• Foster a culture of innovation, accuracy, accountability, and data-driven excellence.

Technical Skills

• Expert proficiency in SQL, MS Excel, Power BI/Tableau, and database management.
• Experience with major RCM systems (Epic, Kareo, eClinicalWorks, NextGen, Athena, etc.).
• Strong understanding of automation tools, ETL pipelines, scripting, and reporting technologies.
• Deep knowledge of HIPAA, PHI protection, and industry compliance requirements.

Soft Skills

• Exceptional leadership, communication, and stakeholder engagement abilities.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to manage complex projects, tight deadlines, and high-impact deliverables.
• Strategic thinking with a hands-on, solution-driven approach.

Key Performance Indicators (KPIs)

• Accuracy, stability, and scalability of MIS reporting frameworks
• Efficiency gains through automation and process optimization
• Data quality, governance, and compliance metrics
• Client satisfaction and retention through MIS service performance
• Team performance, development, and delivery quality

Perks & Benefits:

• Competitive senior-level compensation and performance incentives
• Health insurance coverage
• Night shift allowance (as applicable)
• Leadership development and certification opportunities
• Collaborative, dynamic, and innovation-focused work culture

Education:

• Bachelors or Masters degree in Information Systems, Computer Science, Healthcare Administration, Data Analytics, or related field.

Experience:

• 10 to 13 years of MIS experience, with at least 3+ years in a leadership or managerial role in RCM, healthcare, BPO, or ITES.
• Strong understanding of US healthcare billing systems, payer policies, claim workflows, and RCM KPIs.

Shift timings:

Night shifts or stag shifts

HR contact: Harini Maheshkumar