Manager

2 days ago

Howrah, West Bengal, India The Howrah Hotel Full time

Job Title: Hotel Manager

Location: Howrah, West Bengal

Hotel Type: 2-Star City / Budget Business Hotel

Reporting To: Owner / Managing Director

Employment Type: Full-time

Job Purpose

To manage the overall operations, profitability, service standards, and compliance of a 2-star hotel, ensuring smooth day-to-day functioning, guest satisfaction, staff supervision, and cost control.

Key Responsibilities1. Operations Management

  • Oversee daily hotel operations including Front Office, Housekeeping, Food & Beverage (if applicable), Maintenance, and Security
  • Ensure cleanliness, hygiene, and service standards as per 2-star classification
  • Handle room inventory, bookings, check-in/check-out procedures, and guest flow
  • Ensure proper upkeep of rooms, public areas, and hotel assets

2. Guest Relations & Service Excellence

  • Ensure high levels of guest satisfaction and complaint resolution
  • Personally handle escalated guest issues and service recovery
  • Maintain guest feedback records and implement improvement actions

3. Staff Management

  • Recruit, train, schedule, and supervise hotel staff
  • Ensure discipline, attendance, grooming, and conduct standards
  • Conduct performance reviews and motivate staff for service excellence
  • Ensure compliance with labour laws, working hours, leave, and statutory requirements

4. Financial & Cost Control

  • Prepare and monitor monthly budgets, expenses, and revenue reports
  • Control operational costs including housekeeping supplies, utilities, food costs, and maintenance
  • Handle vendor negotiations, purchases, and inventory control
  • Ensure cash handling, billing accuracy, and daily revenue reconciliation

5. Sales, Marketing & Occupancy

  • Work with OTAs (MakeMyTrip, Goibibo, , etc.) to maximise occupancy
  • Manage room pricing, discounts, and promotions
  • Develop local corporate tie-ups and walk-in business
  • Monitor reviews and ratings on online platforms

6. Compliance & Safety

  • Ensure compliance with:
  • Local municipal and tourism regulations
  • Fire safety, health & hygiene norms
  • Labour laws (Shops & Establishments, Minimum Wages, PF/ESI where applicable)
  • Maintain statutory registers and licences
  • Ensure guest and staff safety at all times

7. Administration & Reporting

  • Maintain operational reports (occupancy, ADR, revenue, expenses)
  • Coordinate with accountants, auditors, and external agencies
  • Report regularly to ownership on performance and issues

Key Skills & Competencies

  • Strong people management and leadership skills
  • Good understanding of hotel operations and budgeting
  • Excellent guest handling and communication skills
  • Ability to multitask and work under pressure
  • Knowledge of OTA platforms and basic hotel PMS
  • Working knowledge of Indian labour laws and hotel compliance

Qualifications & Experience

  • Graduate / Diploma in Hotel Management or Hospitality (preferred)
  • 5–8 years of experience in hotel operations, with at least 2–3 years in a supervisory/managerial role
  • Experience in budget or 2–3 star hotels preferred
  • Local market knowledge of Howrah / Kolkata region is an advantage

Working Conditions

  • Willingness to work shifts, weekends, and holidays
  • On-site presence required
  • Accommodation may be provided (if applicable)

Compensation

  • Salary: As per experience and market standards

Job Types: Full-time, Permanent

Pay: ₹197, ₹220,000.00 per year

Benefits:

  • Cell phone reimbursement
  • Food provided
  • Provident Fund

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