Implementation Specialist, Talent IM

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from addresses.

About The Role

Rippling's Professional Services team is responsible for ensuring customers see incredible business transformations through the usage of our Talent Product suite, including Compensation Bands, Recruiting, Review Cycles, Headcount Planning and more. Professional Services engagements are consultative and customized based on the customers' unique needs, offering creative solutions for complex problems across their HR and IT departments. The ideal candidate is a customer advocate, product advocate, and natural problem solver. As one of the members of this team, you'll be able to not only impact customers but contribute to the foundation for Rippling's Professional Services organization long term.

What You'll Do

• Set our customers up for wild success with Rippling's Talent products and features while creating raving fans.
• Dive deep into customer Talent product needs and prescribe custom solutions. (Talent Products include but are not limited to Recruiting, Compensation Mgmt, Performance mgmt and Headcount Planning)
• Understand the customer needs from a platform perspective in topics like Formulas, workflows, approval processes and security model which pertain to their talent product subscriptions.
• Work cross-functionally with sales, customer success, solutions consulting and customer support to maximize product adoption.
• Design and document new use cases for our Talent product suite.
• Train our internal resources and customers.
• Contribute to our knowledge base and serve as a subject matter expert on Talent products and features.
• Actively contribute to the development of Talent Products through collaboration with product and engineering.
• Assist with user testing and beta programs for new features.
• Instrument and scale our Professional Services team
• Measure the effectiveness and quality of our professional services engagements, while continuously suggesting improvements
• Implement processes to optimize internal process inefficiencies

Qualifications

• 3+ years of SaaS experience in professional services, implementation, or customer success
• Ruthless prioritization and time management
• Boundless energy to help other teams and your with a "can-do" attitude
• Strong attention to detail and ability to solve complex, interdependent problems
• Flexible to scaling and changing organizations and responsibilities
• Experience working with product and engineering teams to build and launch new products or features
• Preferred, but not required:
• Experience writing your own SQL queries
• Prior experience working in HR or Talent Products/platforms

Note

• This is a hybrid role and will require you to work out of our Bangalore office three days a week.
• This job requires you a to work in the PST shift