Alternative Ops Transfer Agency, Associate 2

Who we are looking for

This position is within the Investor Services business unit of the State Street's Alternative Investment Services Group. And is responsible for processing transactions and updating the registers of our clients in response to investor instructions. This role requires to participate in telephonic & email communication directly with external parties/Clients. Hence a strong foundation of communication and interpersonal skill will be preferred.

Why this role is important to us:

The team you will be joining is a part of State Street Global Delivery (GD). GD gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, GD tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for:

• Working on Hedge fund & private equity investor services operations, showing ownership for a group of clients assigned, taking initiative to own operations for assigned clients.
• Process Capital activities (subscription, redemption, transfer, switches, redemption wire payment, expense wire payment, distribution wire payment) and non-financial activities (new investor creation, static data maintenance, statement & contract note distribution, audit confirm, responding to investor / client queries & multiple time bound projects).
• Ability to handle investor / client queries (telephonic & email) and timely resolution – prior experience of handling direct investor / client communication would be preferred.
• Able to follow and strictly adhere to pre-established policies and procedures.
• Responsible for preparing the standard operating procedure (SOP) and Job aid.
• Maintain established quality/accuracy and timeliness standards with respect to all types of activities.
• Interact with host location and clients and able to resolve all the queries independently.
• Respond to internal and external queries, resolving discrepancies related to investor accounts.
• Identify discrepancies affecting accounts, makes necessary corrections where possible, or route information to the originating area and follows through until corrections are made.
• Require to co-ordinate with host location for daily deliverables, should be able to work with tight SLA (service level agreement) while maintaining agreed accuracy and timeline.
• Able to work within pre-determined deadlines and prioritizing workloads whilst working under pressure.
• In day-to-day operation, would be responsible for identifying any unusual or potentially suspicious transactional activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures.

Skills:

• Working knowledge of Microsoft packages, including Excel, Outlook and Word.
• Good English, written and oral communication skills.
• Should be able to interact and communicate with Co-workers in a clear, through and concise manner.
• Organizational and time management skills
• Good analytical, numerical and reasoning skills.
• Good understanding of Anti-money laundering is a plus.

Key Responsibilities:

• 1 - 4 years of relevant experience in financial services.
• Exposure to Hedge fund, Private Equity or Real Asset funds will be preferred.
• Prior experience of handling direct investor / client communication will be preferred.
• Candidate must have a university degree (accounting, business, mathematics, finance or economics)

About State Street

What we do.

State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow.

We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility.

We truly believe our employees' diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

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