Mgr III, Op Transfers, Internal Movement Hub

Operations Manager at Amazon play a crucial role in exceeding expectations and providing a superb customer experience; critical to Amazon's success which is built on a foundation of customer obsession, and innovation. This position is a multi-faceted role requiring the ability to balance strategy and execution.

Owns and delivers the operational budget for functional area, including, productivity, financial and labor planning, and operational goals for HR operations
Responsible for providing strategic level/long-term planning (3, 6, and 12 months out) including labor planning, rate forecasting, and peak season planning
Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact. Effectively leverages the team managers to solicit ideas and understand problems and challenges.
Networks with other leaders across the HR shared services organization to solicit and share process improvements and drive efficiencies and cost savings.
Establishes objectives and metrics for quality, productivity, and customer experience
Sets clear goals and expectations for operations managers. Measures performance, provides feedback, and holds leaders accountable.
Mentors and develops leaders and staff.
Participates in interviews to identify and evaluate associates and internal/external candidates for promotion and hire.
Partners with various stakeholders to build and secure support and resources for projects and initiatives.

We are looking for a strong Operations leader in India to join our team to lead one of the most transformational HR service Amazon has to offer that is changing the way we channel our internal company talent in years to come, with high visibility to the business.
As a Operational Leader, you will champion innovation and help various stakeholders and customers execute internal transfers and compensation changes as part of career changes worldwide. You will lead a 25+ members strong organization based in Prague, and India, and report into the Operational Leader for Transfers. Team members are subject matter experts and problem solvers creating innovative career change and talent movement solutions for multiple customer groups and changing business needs. You will come with a strong people and process management experience with proven success in hiring and developing a strong talent. You will be responsible for managing team performance, expectations and goals, maintaining singular focus on ensuring and improving customer satisfaction by proactively identifying broader customer impacting issues and implementing solutions to drive quality and productivity, while achieving real time desired service levels along with your stellar team.

About the team
The Internal Movement Hub facilitates employee transfers globally for all levels (entry-level to senior leadership), supporting approximately 200,000 internal moves annually. Our team handles two main types of movements: employee-initiated transfers through job applications and business-initiated moves such as promotions and location changes.
Our primary customers are transferring employees, hiring managers, and HR partners worldwide. We deliver value by enabling internal mobility when automation isn't possible, providing manual support for complex scenarios requiring human judgment, and managing critical processes during system outages.

Basic Qualifications:
- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience as an HR Business Partner or experience in an HR functional area including, but not limited HRP, HR services, or recruiting

Preferred Qualifications:
- 5+ years of leading large complex programs experience
- Knowledge of compensation/total rewards, talent management, performance management, compliance, and organization design and development
- Experience managing cross-functional projects and initiatives
- Excellent written and verbal communications skills - ability to interface with all levels of the organization, specific strength in influencing decision makers as well as setting and managing expectations.

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