Housekeeping Manager

Job Title: Housekeeping Head

Department: Housekeeping

Reports To: General Manager

Job Summary:

The Housekeeping Head is responsible for managing the overall cleanliness, maintenance, and aesthetic upkeep of guest rooms, public areas, and back-of-house areas. The role involves supervising the housekeeping team, ensuring high standards of hygiene and presentation, controlling inventory and budgets, and maintaining a safe and pleasant environment for guests and staff.

Key Responsibilities:

Operational Responsibilities:

• Supervise daily operations of the housekeeping department including rooms, public areas, and laundry.
• Ensure that all guest rooms, corridors, and public areas are cleaned and maintained to the highest standards.
• Conduct regular inspections of rooms and public areas to ensure quality and compliance with brand standards.
• Coordinate with Front Office, Maintenance, and other departments for smooth guest operations.
• Oversee and maintain an effective lost & found procedure.

Team Management:

• Lead, train, motivate, and develop housekeeping supervisors, room attendants, and support staff.
• Prepare staff schedules, duty rosters, and manage manpower planning based on occupancy.
• Conduct regular staff meetings and briefings to maintain communication and performance standards.

Inventory & Budget Control:

• Maintain proper control of cleaning supplies, linen, uniforms, and guest amenities.
• Prepare and manage the housekeeping budget, including cost control and monthly consumption reports.
• Ensure proper maintenance of housekeeping equipment and timely repairs/replacements.

Guest Service & Quality:

• Respond promptly to guest requests, complaints, and feedback related to housekeeping.
• Ensure guest satisfaction by maintaining the highest standards of cleanliness and service quality.
• Implement standard operating procedures (SOPs) for all housekeeping tasks.

Health, Safety & Compliance:

• Ensure adherence to safety, hygiene, and sanitation standards as per company policy and legal requirements.
• Conduct regular training on safety and handling of cleaning chemicals.
• Coordinate with pest control and waste management vendors.

Skills & Qualifications:

• Bachelor's degree in Hotel Management or equivalent.
• Minimum 5–8 years of housekeeping experience, with at least 2–3 years in a supervisory or managerial role.
• Strong leadership, organizational, and communication skills.
• Excellent eye for detail and commitment to cleanliness standards.
• Proficiency in MS Office and housekeeping software
• Good understanding of budgeting and inventory management.

Key Competencies:

• Leadership and team motivation
• Time management and planning
• Guest-focused service approach
• Problem-solving and decision-making
• Budget and cost control

Job Type: Full-time

Pay: ₹50, ₹65,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person