
Trainer | Cards
23 hours ago
Hi All,
Paisabazaar one of the leading fintech organisation hiring process trainer for sales process.
Product- Secured & Unsecured Loan, Credit Cards, Investment
Role Requirement
- Excellent knowledge of process, CRM journey, partners and Rebuttals
- Basics of excel and Power Point Presentation
- Presentation Skill should be able to stand and speak In front of audience
- Good communication skills
- Good spoken and written English
- Good data analysis and numerical ability
Job Description
- Conduct Induction Training for on-boarded candidates and assess them on varies parameters for certification
- Enhance their knowledge about product, policy, partners & CRM
- Give on Job Training to the new joined employees and track their productivity on regular basis
- Conduct refreshers on floor regarding new updates, process and journey changes
- Identify Training needs by collaborating with quality, BU leaders and product
- Audit Calls of the bottom performers and share feedback with them. Improve overall productivity.
- Provide floor support to agents and track AHT, Talk time and Productivity
- Conduct Soft Skill Trainings
- Conduct Knowledge Assessments and publish scores
- Enhance CSAT scores of agents
Interested candidates share resume at or contact us @
Thanks
HR Team
Paisabazaar- 3rd, Infinity Tower, Link Road, Next to Toyota Showroom, Opposite to Goregaon sports club, New Link Road, Malad West, Mumbai, 400064
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