Centre Manager
1 week ago
Role & Responsibilities:
- Implement, review, and continuously enhance field service operations.
- Drive and achieve operational KPIs related to service performance and revenue.
- Manage and lead the field service team to deliver optimal customer service.
- Provide ongoing support, guidance, and training to service staff to ensure timely and high-quality customer service delivery.
- Ensure service operations are executed with full process compliance and adherence to organizational policies and procedures.
- Drive high customer satisfaction levels by achieving ambitious targets for Net Promoter Score (NPS) and Customer Effort Score (CES).
- Monitor service quality and implement corrective actions to improve overall performance.
Desired Candidate Profile:
- 2- 3 years of experience in service operations or center management.
- Background in home appliances or consumer durables will be preferred.
- Strong leadership, team management, and customer-handling skills.
- Experience in managing KPIs, service metrics, and process compliance.
- Excellent communication and problem-solving abilities.
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