Application Engineer 2

1 week ago

Chennai, Tamil Nadu, India Prodapt Solutions Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Overview

We are looking for enthusiastic and quick-learning fresh graduates to join our 24/7 Application Support team. This role involves monitoring, troubleshooting, and providing first-level support for critical applications. The position primarily covers night shifts to support global customers.

Interested candidates kindly help with below details and share their updated CV to

Total Experience:

Relevant experience in Application support:

Experience in any programming language (Y/N):

Current Company:

Current CTC:

Expected CTC:

Notice Period:

Current Location:

Offer in Hand (CTC- If any):

Flexible to work from office (5 days): Y/N

Fine to work in Rotational shift: Y/N

Reason of Change:

Responsibilities

Monitor application alerts, logs, and dashboards for incidents or performance issues.

Perform initial troubleshooting and provide first-level resolution for common issues.

Log and track incidents in the ticketing system, ensuring timely updates and closure.

Escalate unresolved issues to Level 2/3 teams as per defined SLAs.

Communicate effectively with internal teams and stakeholders during incident handling.

Follow standard operating procedures (SOPs) and maintain accurate documentation.

Required Skills & Attributes:

We will provide training for technical aspects, but you should have the following basics

Good understanding of IT fundamentals (Operating Systems, Networking basics).

Ability to learn new tools and technologies quickly.

Strong analytical and problem-solving skills.

Good communication skills (written and verbal).

Willingness to work in rotational shifts (including nights) and weekends.

Perks will be provided.

Nice-to-Have (Not Mandatory):

Basic knowledge of SQL, Linux commands, or scripting.

Familiarity with ticketing tools (ServiceNow, Jira, etc.).

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