International Voice Process Executive-CSE

2 weeks ago

Chennai, Tamil Nadu, India Omega Healthcare Full time ₹ 4,00,000 - ₹ 6,00,000 per year

We are hiring for the role of Customer Support Executive (Voice Process).

Interview Location:

Ground Floor, Tower 1A, RMZ Millenia Business Park 1

143, Dr. MGR Road, Kandanchavadi, Chennai – 600096

Interview Time: 10:00 AM – 1:00 PM

Shift: Night Shift (6:30 PM – 3:30 AM)

Contact: Sowmya – Only WhatsApp, Share your Resume as Customer Support)

Job Role:

• Make follow-up calls to insurance companies regarding pending claims.

Key Responsibilities:

• Handle inbound and outbound customer calls, emails, and chats in a professional manner.

• Provide accurate information about products, services, and policies.

• Resolve customer complaints and escalate complex issues to the appropriate team when necessary.

• Maintain records of customer interactions, feedback, and resolutions.

• Ensure customer satisfaction by following up on queries and providing timely updates.

• Collaborate with internal teams to resolve technical or service-related issues.

• Meet individual and team performance metrics (response time, resolution rate, customer satisfaction, etc.).

Required Skills & Qualifications:

• Bachelor's degree or equivalent (preferred, not mandatory).

• 1–2 years of experience in customer support / call center / client servicing (freshers with good communication skills are welcome).

• Excellent verbal and written communication skills.

• Strong problem-solving and active listening abilities.

• Ability to remain calm, empathetic, and professional under pressure.

• Basic computer knowledge and familiarity with CRM tools is an advantage.

Key Competencies:

• Customer-first mindset

• Positive attitude and patience

• Time management and multitasking skills

• Team player with accountability

Perks & Benefits:

• Fixed night shift (Monday–Friday)

• Cab facility (Pick-up & Drop)

• Attractive salary + incentives

• Excellent learning and growth platform for freshers

• Supportive and collaborative work environment

• Training and development programs

Regards

Omega HR Team

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