Associate Manager
3 hours ago
Location: Navi Mumbai (Airoli)
Department: Operations Logistics
Role Overview
We are looking for an Associate Manager who can lead a high-performing logistics operations team, drive process excellence, ensure SLA delivery, and manage stakeholder communication. The role focuses on reporting, governance, team management, and continuous optimization.
Key Responsibilities
- Drive daily operations ensuring SLA, accuracy, and productivity targets.
- Create and maintain dashboards, reports, and performance trackers.
- Act as escalation point for process issues and stakeholder queries.
- Review team performance and publish daily/weekly/monthly reports.
- Conduct governance calls, huddles, and team meetings.
- Identify skill gaps and deliver training, coaching, and SOP-based guidance.
- Manage workforce planning, shift rosters, and staffing allocation.
- Promote a positive, collaborative, high-performance team culture.
Required Skills & Experience
- 5+ years in logistics/shared services; CMA CGM GBS experience preferred.
- Minimum: 3 yrs as Sr. Officer or 1 yr as Specialist/Associate Manager.
- Strong knowledge of Air/Ocean/Road/Customs logistics.
- Experience with SLAs, KPIs, governance, and stakeholder management.
- Proficiency in Excel, Power BI, and reporting tools.
- Good communication and team leadership skills.
- Cleared Talent Pathway (preferred).
- Must have achieved a rating of 4 once in the last 2 appraisal cycles.
Qualifications
- Bachelors or Masters degree (preferred).
Interested candidates may share their CV
@ssc.-
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