Looking For mid-senior AV

2 days ago

Chennai, Tamil Nadu, India Getronics Full time

Hi All,

Greetings from Getronics

This is a mid-senior AV / Collaboration Support Specialist role (roughly IT Operations / AV Core Engineer Collaboration & Streaming") requiring 5+ years of enterprise experience with conferencing, AV, and streaming platforms.

Role focus

The role centers on operating and supporting conference-room AV hardware (Cisco Room Devices, Crestron control systems, QSC audio systems) and the associated collaboration platforms (Cisco Control Hub, VBrick Rev, Appspace) in an enterprise environment. It combines hands-on room support, live events/streaming operations, and device/platform administration.

Core responsibilities

  • Operate and support AV hardware in conference rooms, ensuring Cisco video endpoints, Crestron controllers, and QSC-based audio work reliably for meetings.
  • Administer collaboration and signage platforms such as Cisco Control Hub (device and workspace management), VBrick Rev (enterprise video), and Appspace (digital signage).
  • Troubleshoot video, audio, and connectivity issues directly with end users, covering endpoints, control systems, networks, and applications.
  • Perform initial configuration, registration, and onboarding of room and signage devices into management systems and monitoring tools.
  • Set up and support live webcasts, town halls, and streaming events using VBrick and Epiphan encoders, including pre-event checks and live monitoring.
  • Follow formal change control for config changes, firmware upgrades, and platform updates, with proper records and approvals.
  • Maintain documentation for configurations, SOPs, change records, and troubleshooting guides, and update knowledge-base content as systems evolve.
  • Identify recurring issues, recommend improvements, and feed them into process and platform enhancements.

Required experience & skills

  • 5+ years of experience supporting video conferencing / collaboration and AV systems in an enterprise setup.
  • Bachelor's degree in Computer Science, IT, Engineering, or related field, or equivalent practical experience.
  • Strong networking fundamentals: IP addressing, VLANs, QoS basics, ports/protocols, and how firewalls impact AV and streaming traffic.
  • Prior background in Service Desk, IT Operations, or similar, including working with incident and request queues and SLAs.
  • Demonstrated experience in managing network-connected devices: configuration, monitoring, firmware updates, and lifecycle management.
  • Excellent verbal and written communication to support both technical and non-technical users and coordinate with cross-functional IT teams.

Preferred / nice-to-have

  • Hands-on with Microsoft Teams, especially Microsoft Teams Rooms and associated peripherals.
  • Experience using ServiceNow or similar ITSM platforms for incident, request, and change management.
  • Exposure to live streaming workflows, encoders (e.g., Epiphan, Pearl), and cloud-based streaming platforms for enterprise broadcasts.
  • Familiarity with enterprise AV standards and best practices for conference rooms, digital signage, and streaming, including platforms like Crestron, Poly/Zoom Rooms, Cisco Webex, Biamp/QSC, and Shure.
  • Strong problem-solving skills and ability to juggle multiple issues, often under time pressure during live meetings or events.

Location : Chennai

Position : Permanent (Hybrid)

Notice Period : 30 days and less

Interested candidates, please mail your resume to

Thanks,

Narmadha

Talent Acquisation Team

Getronics

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