Chief Operating Officer
3 hours ago
Chief Operating Officer (COO)
Location: Delhi-NCR (On-site | Full-time)
WHY THIS ROLE EXISTS
CureAble is scaling fast in a complex, people-heavy healthcare services ecosystem.
We need a
builder-operator
, not a manager.
This role exists to:
- Build scalable operations
- Enforce systems
- Own execution
- Free the CEO to focus on growth & capital
WHAT YOU WILL OWN (NON-NEGOTIABLE)
Operations
- All therapy operations (Home + Centre)
- Supply-demand balance of therapists
- Centre & field execution quality
Process & Systems
- SOP creation and enforcement
- Automation of attendance, billing, CRM, reporting
- Process discipline across teams
People & Accountability
- Hiring execution
- KPI ownership
- Performance management & exits
Reporting
- Weekly Ops Health Dashboard
- Monthly churn, LTV, margin & capacity metrics
- Escalations with solutions, not problems
WHAT YOU WILL NOT DO
- Set vision
- Manage investors
- Override CEO decisions
- Work remotely
WHO SHOULD APPLY
Must-Have
- 5–10 years ops leadership experience
- Managed 40+ people
- Built systems in messy environments
- Execution-first mindset
- High ownership & spine
Good-to-Have
- Healthcare / service ops exposure
- CRM / automation experience
- IIT / IIM or equivalent pedigree
Deal-Breakers
- Consultant mindset
- Theory-heavy, execution-light
- Needs hand-holding
- Conflict-averse
COMPENSATION
- ₹50,000–₹60,000/month
- 3–4% ESOP (4-year vesting, 1-year cliff)
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