Chief Operating Officer

3 hours ago


Noida, Uttar Pradesh, India CureAble Full time

Chief Operating Officer (COO)

Location: Delhi-NCR (On-site | Full-time)

WHY THIS ROLE EXISTS

CureAble is scaling fast in a complex, people-heavy healthcare services ecosystem.

We need a 
builder-operator
, not a manager.

This role exists to:

  • Build scalable operations
  • Enforce systems
  • Own execution
  • Free the CEO to focus on growth & capital

WHAT YOU WILL OWN (NON-NEGOTIABLE)
Operations

  • All therapy operations (Home + Centre)
  • Supply-demand balance of therapists
  • Centre & field execution quality

Process & Systems

  • SOP creation and enforcement
  • Automation of attendance, billing, CRM, reporting
  • Process discipline across teams

People & Accountability

  • Hiring execution
  • KPI ownership
  • Performance management & exits

Reporting

  • Weekly Ops Health Dashboard
  • Monthly churn, LTV, margin & capacity metrics
  • Escalations with solutions, not problems

WHAT YOU WILL NOT DO

  • Set vision
  • Manage investors
  • Override CEO decisions
  • Work remotely

WHO SHOULD APPLY

Must-Have

  • 5–10 years ops leadership experience
  • Managed 40+ people
  • Built systems in messy environments
  • Execution-first mindset
  • High ownership & spine

Good-to-Have

  • Healthcare / service ops exposure
  • CRM / automation experience
  • IIT / IIM or equivalent pedigree

Deal-Breakers

  • Consultant mindset
  • Theory-heavy, execution-light
  • Needs hand-holding
  • Conflict-averse

COMPENSATION

  • ₹50,000–₹60,000/month
  • 3–4% ESOP (4-year vesting, 1-year cliff)


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