Documentation Program Manager-

About the job:

The Red Hat Customer Content Services (CCS) team is looking for a Documentation Program Manager to join a global team of technical writers in India. In this role, you will work with your peers around the world, implementing our strategic initiatives to develop customer-centric content that supports Red Hat Enterprise Linux. Ideally, you should have experience managing projects in a high-tech, fast-paced environment combined with technical writing experience and a passion for improving the customer experience. As a Program Manager you will play a crucial role in guiding the work and direction of the team to create content that is technical, engaging, and easy to use.

What you will do?

• Partner with technical writing managers and content strategists to ensure that project needs are met to satisfaction
• Helping technical writers set up priorities
• Drive and monitor documentation projects in an agile environment using Jira.
• Create dashboards, run sprints, and retrospectives using Jira.
• Ensure that all your projects consistently use story points.
• Drive the documentation releases and identify and communicate, and resolve risks that may cause delays in delivery.
• Coordinate with your peers around the world to ensure global collaboration and consistency in the carrying out of content tasks
• Coordinate your global peers to implement our strategic change initiatives through your team's daily work
• Shape and support collaboration efforts between technical writers and customer-facing technical associates from Global Support Services team and other field teams
• Communicate and coordinate release schedules with engineering and product stakeholders.

What you will bring?

• Experience with Agile methodologies (Kanban, Scrum)
• Experience with Jira
• 5+ years of relevant experience as a Documentation Program Manager
• Demonstrated record of improving internal workflows and processes
• Excellent written and verbal communication skills and an ability to collaborate with teams from other regions of the world
• Experience with and passion for guiding change and continual improvement
• Experience with creating and evolving technical content in the Red Hat Enterprise Linux space
• Demonstrate proficiency in utilizing LLMs (e.g., Google Gemini), as relevant, for tasks such as brainstorming solutions, deep research, summarizing technical documentation, drafting communications, summarizing complex technical information, and enhancing problem-solving efficiency across the development lifecycle.
• Bachelor's degree in technical communications, IT, business, or a related field is a plus

About Red Hat

Red Hat

is the world's leading provider of enterprise

open source

software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

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