Salesforce CRM Professional

2 days ago

Bengaluru, Karnataka, India Careerfit Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Main Purpose :

We are looking for an experienced Salesforce CRM Professional who will manage and optimize Salesforce functionalities, including creating dashboards, reports, and sequences, and handling other technical tasks within the platform.

The ideal candidate will have at least two years of hands-on experience working with Salesforce CRM, with the ability to communicate effectively and solve problems. You will act as the go-to Salesforce expert, ensuring the platform is utilized to its full potential across teams.

Specific Responsibilities :

- Administer and configure Salesforce CRM, ensuring proper setup and alignment with business needs.

- Create and manage custom dashboards, reports, and workflows to support various departments.

- Build and optimize sequences and automation workflows to enhance marketing, sales, and customer service processes.

- Perform regular data imports, exports, and integrations with other tools as needed.

- Troubleshoot and resolve Salesforce-related issues, providing technical support to users.

- Train and support team members on Salesforce best practices, ensuring effective platform usage.

- Stay updated with new Salesforce features and updates, to implement to optimize business processes.

- Monitor system performance, ensuring data integrity and proper usage across teams.

Skill Requirements - Essential :

- Bachelor's degree in computer science, Information Technology, or a related field (or equivalent professional experience).

- Minimum 2 years of dedicated experience working with Salesforce CRM in a technical or admin capacity.

- Strong understanding of Salesforce's reporting, dashboard, workflow, and sequence-building capabilities.

- Excellent communication skills with the ability to explain technical concepts to non-technical users.

- Strong problem-solving skills with attention to detail and a proactive mindset.

- Reporting and dashboard creation

- Workflow and automation design

- Data management and integrity

- Problem-solving and troubleshooting

- Effective communication across teams

Skill Requirements - Preferable :

- DevOps Methodology work experience.

- Certification in relevant work domain.

Person Specification/Attributes :

- Professional and committed, with a disciplined approach to work.

- Motivated and driven by finding and providing solutions to problems.

- Polite, tactful, helpful, empathic nature, able to deliver to the needs of customers.

- Has respect for others and their views.

- Technology minded and focused, enthusiastic about technologies.

- Analytical, able to raise from the detail and see the bigger picture.

- Dedicated to continually updating and upgrading own knowledge.

- Carries a mind-set of continuous improvement, constantly looking for better and more efficient ways of doing things.

- Values quality at the centre of all things in work.

As an employee, you will be encouraged to continually develop your capability & attain certifications to reflect your growth as an individual.

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