Teleconsultation

Key responsibilities

• Outbound calling: Make calls to prospective customers to introduce products or services, explain features and benefits, and persuade them to make a purchase or schedule an appointment.
• Lead generation: Identify and generate new sales leads by engaging with potential customers over the phone.
• Inbound call handling: Answer incoming calls from customers to assist with inquiries, provide information, and resolve issues.
• Customer support: Help customers, address their needs, and handle and resolve complaints to maintain customer satisfaction.
• Record keeping: Maintain accurate and detailed records of customer interactions, conversations, and sales data in a customer database.
• Follow-up: Follow up with leads and existing customers to provide new information, confirm details, and nurture relationships.

Required skills and qualifications

• Communication: Exceptional oral and written communication skills, with the ability to speak clearly and persuasively.
• Interpersonal: Strong interpersonal and active listening skills to understand customer needs and build rapport.
• Problem-solving: Ability to handle customer complaints and resolve issues efficiently.
• Organizational: Good organizational and time management skills to handle multiple tasks and maintain accurate records.
• Sales: Persuasive and confident approach to engage customers and achieve sales targets.
• Education: Typically requires a high school diploma or equivalent.

Job Types: Full-time, Part-time

Pay: ₹12, ₹15,000.00 per month

Expected hours: 4 – 6 per week

Work Location: In person