Trainer

2 weeks ago

Coimbatore, Tamil Nadu, India RedTaxi Full time ₹ 2,50,000 - ₹ 5,00,000 per year

Key Responsibilities:

  • Conduct vendor training programs covering onboarding, service protocols, app usage, and behavior standards.
  • Deliver refresher and upskilling sessions to reinforce Red Taxi's service quality.
  • Develop bilingual (Tamil & English) training modules, SOPs, and reference materials for various departments.
  • Support call center and operations training through classroom sessions, on-the-job coaching, and process reinforcement.
  • Facilitate induction programs for new hires and support new branch training rollouts.
  • Evaluate training effectiveness through mock calls, quizzes, and feedback to drive performance improvement.
  • Collaborate with Quality and Operations teams to identify skill gaps and implement targeted training interventions.
  • Maintain training schedules, attendance, and reports with insights and action points.
  • Participate in employee engagement and motivation sessions as required.

Qualifications & Requirements:

Education:
Bachelor's degree in any discipline.

Experience:
Minimum 2 years in training or operations (experience in taxi, logistics, or call center industry preferred).

Skills & Expertise:

  • Excellent presentation, communication, and interpersonal skills.
  • Ability to create and deliver engaging bilingual training content.
  • Proficiency in MS Office tools (Word, PowerPoint, Excel).
  • Strong understanding of service quality and operational processes.
  • Fluency in Tamil and English (spoken & written).
  • Willingness to travel across branches for training support.

Interested can share ur resume through

Contact: Swetha HR

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