Head Service Assurance
5 days ago
What you'll be doing:To monitorand improve quality across various customer operations processes and customertouch points by means of regular and structured audit mechanism.Key Skillset:· Strong Customer Focus· Analytical & Critical Thinking· Team player & ability to work inchallenging work environment· Data Mining and Analytics Attention to details What you'll bring to the team:· Develop and enforceservice quality standards and Key Performance Indicators (KPIs).· Monitor networkperformance and customer service metrics.· Identify improvementareas and implement corrective measures.· Lead a team of serviceassurance specialists in resolving customer issues promptly.· Ensure timely resolutionof technical and service -related problems.· Establish escalationprocedures for complex issues.· Collaborate with networkengineering teams to uphold network integrity.· Develop and executemaintenance plans to minimize service disruptions.· Proactively identify andaddress potential network issues before they impact customers.· Recruit, train, andcultivate a high -performing service assurance team.· Provide guidance,coaching, and feedback to team members. Foster a culture of continuousimprovement and excellence.· Monitor customer feedbackto gauge satisfaction levels.· Implement initiatives toenhance overall customer experience.· Address customercomplaints with a focus on resolution and retention.· Ensure compliance withindustry regulations and standards.· Prepare regular reportson service quality, issue resolution, and network performance for seniormanagement review. RequirementsWhat all qualifications dowe expect:· Education requirements:Bachelor's Degree/master's degree preferable· Experience:10 -18 years of Experience in functional domain preferably in the telecommunications industry.Join us as:· Grade – M3· Where at – Noida· Reporting To - Head -Customer Service· Your Function – CustomerService· Team Size – 4 permanentemployees + off -roll· Hussle Period – Minimum 8productive hours a day and 5 days a week· Job Type – Permanent
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Head Service Assurance
2 weeks ago
Noida, India Tata Play Fiber Full timeJob Description Hello, We are looking for people with passion, curiosity & conviction, people who are eager to break away from conventional roles and do jobs never done before. More About us - https://www.tataplayfiber.com/ What you'll be doing: To monitor and improve quality across various customer operations processes and customer touch points by means of...
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Head Service Assurance
2 weeks ago
Noida, Uttar Pradesh, India -8f54-414f-ade7-d95de73f43ca Full time ₹ 12,00,000 - ₹ 24,00,000 per yearJob InformationDepartment NameCustomer ServiceDate Opened11/19/2025IndustryTelecommunicationsJob TypeFull timeWork Experience15+ yearsCityNoidaState/ProvinceUttar PradeshCountryIndiaZip/Postal Code201301Job DescriptionWhat you'll be doing:To monitor and improve quality across various customer operations processes and customer touch points by means of regular...
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Head - Global IT Service Assurance
1 week ago
Mumbai, India Michael Page Full timeJob Description - Opportunity to work with a renowned global pharma organisation - Opportunity to work with a fast-paced, dynamic team Job Description - Lead and manage global IT service assurance operations within the pharmaceutical industry. - Ensure the implementation and adherence to IT service management frameworks and standards. - Develop and monitor...
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Head Service Assurance
2 weeks ago
Noida, India Tata Play Fiber Full timeHello,We are looking for people with passion, curiosity & conviction, people who are eager to break away from conventional roles and do 'jobs never done before'.More About us - https://www.tataplayfiber.com/ What you’ll be doing:To monitor and improve quality across various customer operations processes and customer touch points by means of regular and...
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Head Service Assurance
2 weeks ago
Noida, India Tata Play Fiber Full timeHello, We are looking for people with passion, curiosity & conviction, people who are eager to break away from conventional roles and do 'jobs never done before'. More About us - https://www.tataplayfiber.com/ What you’ll be doing: To monitor and improve quality across various customer operations processes and customer touch points by means of regular and...
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Head Service Assurance
2 weeks ago
Noida, India Tata Play Fiber Full timeHello, We are looking for people with passion, curiosity & conviction, people who are eager to break away from conventional roles and do 'jobs never done before'. More About us - What you’ll be doing: To monitor and improve quality across various customer operations processes and customer touch points by means of regular and structured audit mechanism. Key...
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Head Service Assurance
2 weeks ago
Noida, India Tata Play Fiber Full timeHello, We are looking for people with passion, curiosity & conviction, people who are eager to break away from conventional roles and do 'jobs never done before'. More About us - What you’ll be doing: To monitor and improve quality across various customer operations processes and customer touch points by means of regular and structured audit mechanism. Key...
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QA - Service Assurance
2 days ago
Noida, Uttar Pradesh, India NTT DATA Full time**Req ID**: 343129 We are currently seeking a QA - Service Assurance to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). **Quality Assurance Analyst - Service Assurance (Transact Production Support)** **Summary of role**: **Key Responsibilities**: - Analyze production defects, create test scenarios, and support root cause validation. - Develop...
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Quality Assurance Lead
5 hours ago
Noida, Uttar Pradesh, India, Ghaziabad Tata Play Fiber Full timeHiTata Play Fiber is hiring for Quality Assurance LeadLocation : NoidaSkill : Quality Assurance LeadExp : 10 to 15 years exp in Quality Assurance LeadEducation : Any GraduateCommunication : Excellent communicationReporting To – Head - Customer ServiceYour Function – Customer ServiceTeam Size – 2 permanent employees + 10 Outsourced Call Centre Team...
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Quality Assurance Lead
18 hours ago
uttar pradesh, India Tata Play Fiber Full timeHiTata Play Fiber is hiring for Quality Assurance LeadLocation : NoidaSkill : Quality Assurance LeadExp : 10 to 15 years exp in Quality Assurance LeadEducation : Any GraduateCommunication : Excellent communicationReporting To – Head - Customer ServiceYour Function – Customer ServiceTeam Size – 2 permanent employees + 10 Outsourced Call Centre Team...
