Junior Customer Operations Engineer

Job Summary

We are seeking a motivated and technically proficient in Network and Security with approximately 0-2 years of hands-on experience in enterprise networking and security operations. The ideal candidate should possess a solid understanding of networking fundamentals, a keen interest in security best practices, and an enthusiasm for automation and continuous improvement. In this role, you will assist in deploying, operating and maintaining secure, scalable, and high-performing network infrastructures.

Key Responsibilities

• Contribute to the management and monitoring of network security controls including firewalls, IDS/IPS, proxies, and email security gateways.
• Participate in troubleshooting network performance issues and security incidents under senior engineers' guidance.
• Participate in life-cycle migration and standardization projects bringing improvements on running network systems.
• Support the deployment and configuration of SD-WANsolutions and cloud network integrations (preferably Azure).
• Monitor network traffic, logs, and alerts to identify and mitigate potential threats.
• Continuously learn and contribute to improving network performance, automation, and security posture.
• Support the deployment, operations, and maintenance of network infrastructure including routers, switches, firewalls, and VPNs.
• Operational Support in Mission Control (NOC) 24x7 Operations
• Nice to have: Scripting languages such as Python, Bash, or PowerShell are a strong plus and round your application.

Technical Skills

• Good understanding of networking fundamentals: TCP/IP, Routing, Switching, VLANs, DHCP, DNS, and VPNs.
• Basic experience with firewalls, VPNs, and security gateways.
• Exposure to network automation and scripting (Python, Bash, PowerShell).
• Familiarity with cloud networkingconcepts and Azure Virtual Networks (AWS/GCP a plus).
• Basic understanding of security frameworks such as Zero Trust, SASE, and SD-WAN(preferred).

Analytical & Problem-Solving Skills

• Strong analytical and troubleshooting mindset with attention to detail.
• Ability to identify, analyze, and respond to network and security anomalies effectively.
• Proactive learner with a continuous improvement mindset focused on efficiency.
• Excellent communication and collaboration skills, with the ability to work in a team-oriented environment.
• Team-oriented approach with a commitment to knowledge sharing and collaboration.

Soft Skills

• Excellent communication skills for collaborating with customers, DevOps, and security teams.
• Attention to detail with a proactive, security-first mindset.
• Adaptability to emerging technologies, tools, and security challenges.
• Team-oriented approach with a commitment to knowledge sharing and collaboration.
• Highly motivated to learn new skills in training programs offered by internal domain experts and colleagues

Preferred Qualifications

• Bachelor's degree (or higher) in Computer Science, Information Technology, or a related field.
• Certifications such as CCNA, CCNP, CompTIA Security+, Fortinet NSE, or Palo Alto PCNSE.
• Familiarity with telecom Networking, Zero Trust architecture, SASE, and modern cloud networking.

About Open Systems:

Backed by the Service Experience Promise, Open Systems simply and cost-effectively connects and secures hybrid environments and thus ensures your organization can meet business objectives. Open Systems uniquely focuses on a superior user experience when helping organizations reduce risk, improve efficiency, and accelerate innovation. The Open Systems SASE Experience delivers on the promise of ZTNA with a comprehensive, unified and easy-to-implement and use SASE platform that combines SD-WAN and Security Service Edge delivered as a Service. We provide 24x7 operational management and engineering support from assigned engineering teams and ensure affordable and predictable costs.

What we offer:

Want to join a team that enjoys making secure connectivity simple for our customers? You'll be among people who believe in:

Caring PASSIONATELY about keeping our customers safe – We're dedicated to solving problems. Whatever it takes.

Thinking UNCONVENTIONALLY to stay ahead – The world never fails to surprise us. So let's surprise it first.

Doing the hard work to make things SIMPLE – Craft and hone something that delights in its simplicity.

Working COLLABORATIVELY to build success – The power of the team will always make us faster and better.

As a testament to this, Open Systems has been recognised as an outstanding place to work. You'll be surrounded by smart teams who enrich your experience and provide opportunities you will need to develop your skills and advance your career.

We look forward to receiving your online application (please note that you need to compress your application into two attachments). Only direct applications will be considered.

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