Advisor - Post Sales

2 days ago

Ahmedabad, Gujarat, India Group Bayport Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Title: Advisor - Post Sales

Summary
We are looking for a dynamic individual to join our Customer Communications department as an Advisor - Post Sales. The ideal candidate will have 1-2 years of experience in handling post-sales customer inquiries and issues. The main responsibility of this role is to ensure customer satisfaction and retention through effective communication and problem-solving.

Roles And Responsibilities

  • Respond to customer inquiries and issues related to post-sales activities in a timely and professional manner
  • Assist customers with product-related questions, complaints, and feedback
  • Investigate and resolve customer issues with the help of the relevant departments
  • Follow up with customers to ensure their concerns have been addressed satisfactorily
  • Provide feedback to the management team on common customer issues and trends
  • Collaborate with the sales team to identify opportunities to improve the post-sales experience for customers
  • Maintain accurate records of customer interactions and transactions

Qualifications

  • 1-2 years of experience in a customer-facing role, preferably in post-sales support
  • Excellent communication skills, both verbal and written
  • Strong problem-solving skills and the ability to think on your feet
  • Ability to work well under pressure and handle difficult customer situations with professionalism
  • Strong attention to detail and the ability to multitask effectively

If you meet the qualifications and are looking to advance your career in customer communications, we encourage you to apply for the Advisor - Post Sales position with our company.

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