Senior Specialist

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Role: Senior People Success Specialist

Experience: 2-4 Years

Location: Hyderabad

Shift Timings - Needs to be flexible (Region wise alignment)

About MarketStar:

In everything we do, we believe in creating growth, for our clients, employees, and community. For the past 35+ years, we have been generating revenue for the most innovative tech companies globally through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people and supporting them through mentorship, leadership, and career development programs. We provide service and support to our communities through the MarketStar Foundation.

Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and for being named a top employer. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our MarketStar team and can't wait to discuss how we can help you find growth.

Job Summary:

The People Success Specialist is a key member of the HR team responsible for executing and overseeing various HR operational activities to ensure the smooth and efficient functioning of HR processes. This individual will manage HRIS data, administer HR programs, and provide support to employees and HR stakeholders on a range of HR-related matters.

The People Success Specialist plays a critical role in supporting HR operations and ensuring the efficient delivery of HR services to employees and stakeholders. This individual combines expertise in HRIS management, employee lifecycle processes, and HR program administration to contribute to the overall effectiveness and success of the HR function.

Key Responsibilities & What will you need to succeed in this role?

HRIS Management:

• Manage the HRIS (Human Resources Information System) and ensure accurate and up-to-date employee data entry, including new hires, terminations, promotions, transfers, and other changes.
  Troubleshoot HRIS issues, liaise with IT support as needed, and ensure data integrity and compliance with data privacy regulations.

Employee Lifecycle Management:

• Support the end-to-end employee lifecycle processes, including onboarding, offboarding, and internal transfers, by coordinating with hiring managers, employees, and other stakeholders to ensure a seamless experience.
  Prepare and maintain employee records, personnel files, and HR documentation in compliance with company policies and legal requirements.

HR Program Administration:

• Administer various HR programs and initiatives, such as employee benefits enrollment, performance management processes, employee recognition programs, and HR compliance activities.
  Assist with the implementation and communication of HR policies, procedures, and programs to ensure understanding and compliance among employees.

Employee Support and Queries:

• Serve as a primary point of contact for employee inquiries and requests related to HR policies, benefits, payroll, and other HR-related matters.
  Provide timely and accurate responses to employee queries, escalating complex issues to HR management as needed.

Reporting and Analytics:

• Generate standard and ad-hoc HR reports and analytics to support HR decision-making, identify trends, and track key metrics related to workforce demographics, turnover, and other HR metrics.
  Analyze HR data to identify opportunities for process improvement and efficiency gains.

Compliance and Regulatory Requirements:

• Ensure compliance with federal, state, and local employment laws and regulations, including EEO, ADA, FMLA, and other relevant statutes.
  Assist with HR audits, data reporting requirements, and compliance initiatives as needed.

HR Projects and Initiatives:

Participate in HR projects and initiatives, such as system upgrades, process improvements, and HR automation projects, by providing input, testing functionality, and supporting implementation efforts.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or related field.

• 0-2 years of experience in HR operations, HRIS administration, or a similar role.

• Proficiency in HRIS platforms (e.g., Workday, SAP SuccessFactors, Oracle HCM) and MS Office Suite.

• Strong attention to detail and accuracy in data entry and record-keeping.

• Excellent communication and interpersonal skills, with the ability to interact effectively with employees at all levels.

• Ability to handle sensitive and confidential information with discretion and professionalism.

• Strong organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.

• Knowledge of HR policies, procedures, and regulations.

• HR certification (e.g., PHR, SHRM-CP) is a plus.

What's in it for you?

Constant Learning and an entrepreneurial growth mindset. Employee-centric benefits plan including but not limited to Comprehensive Health Insurance, generous Leave Policy, Covid Support, Vaccination drives, Well-being sessions, real-time grievance redressal, and work flexibility.

We are a people-first organization with policies and processes that help you bring the best version of yourself into work including fast-track growth for high-potential folks. An opportunity to be associated with the world's leading brands as clients. To be a part of an organization with more than 60% of homegrown Leaders. Customized training programs that are catered to personal and professional development. We are an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change over time to accommodate business needs.

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