Project Manager

Candescent is the largest non-core digital banking provider. We bring together the transformative technologies that power and connect account opening, digital banking and branch solutions for banks and credit unions of all sizes on any core. Our Candescent solutions power the top three U.S. mobile banking apps and are trusted by banks and credit unions of all sizes.

We offer an extensive portfolio of industry-leading products and services with an extensible ecosystem of out-of-the-box and integrated partner solutions. In addition, our API-first architecture and developer tools enable financial institutions to optimize and expand upon their existing capabilities by seamlessly integrating custom-built or third-party solutions. And our connected in-person, remote and digital experiences reinvent customer service across all channels.

Self-service configuration and marketing tools give financial institutions greater control of their branding, targeted messaging and overall user experience. And data-driven analytics and reporting tools provide valuable insights to help drive continued growth and profitability. From conversions and implementations to custom development and customer care, our clients get expert, end-to-end support at every step.

Our team is responsible for implementing new banking products for Banks and Credit Unions. We are looking for a highly talented project manager who can effectively manage several complex projects at once.

This individual will need to maintain an understanding of project management best practices. Key skills and areas of focus include organization/time management, customer service, teamwork, complex project management, effective communication (proficient in English, both written and oral) and familiarity with banking environments.

Project Managers are responsible for using tools to build mobile apps, organizing projects around vendor offerings, ensuring that project teams stay organized and engaged, and overseeing project implementations within a larger program.

Essential Duties And Responsibilities

• Maintain Eastern Standard Time US-based work schedule, typically 8am to 5pm
• Work with financial institutions to implement new banking products
• Represent Candescent on client calls, e-mail communications, and other internal or external meetings.
• Employees are allowed to work remotely but must provide their own internet and a professional environment for video calls with U.S. based clients
• Track projects effectively; keep customers on track using detailed project plans
• Work with multiple internal and external teams to get products installed and resolve issues
• Manage several complex projects simultaneously with multiple customers
• Deliver high level of customer service as measured by satisfaction surveys
• Understand internal influences in the organization
• Understand what's important to the project and its stakeholders
• Ensure successful communication among team members
• Create and maintain standard operating procedure documentation
• Ensure project deadlines are met and keep project managements systems up to date

Qualifications

• 3 years of experience in Project Management or a 3 year degree
• General understanding of software as a service systems
• Proficiency with Microsoft 365 suite (Powerpoint, Smartsheets, Excel, Word, OneNote)
• Outstanding written and verbal communication skills (proficient in English, both written and oral) with 7 years of general experience in IT
• Experience managing complex tasks
• Excellent organizational skills and ability to juggle multiple priorities
• Ability to recognize high-level opportunities for improvement and change
• Working knowledge of personal computers, with the ability to organize information using tools including, but not limited to: task management, spreadsheets, word processing, or other business applications software
• Strong attention to detail with excellent follow up and tracking skills
• Strong interpersonal skills
• Ability to coordinate across teams (product, engineering, QA, etc.) to drive projects forward
• Works effectively as part of team, while often working independently and with little direct supervision to accomplish goals and achieve results

EEO Statement
Integrated into our shared values is Candescent's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Candescent is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at Candescent has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.