Customer Service Executive

4 days ago

Vadodara, Gujarat, India Gowrie Healthcare Full time ₹ 2,00,000 - ₹ 6,00,000 per year

PRIMARY RESPONSIBILITIES

  • Attend to and resolve queries received on phone, emails and fax from customers, sales and credit control departments
  • Attend to complaints in accordance with the company's guidelines and policy
  • Coordinate with various departments to resolve queries within a stipulated time frame
  • Chase deliveries with the transport/courier companies and revert to the customer with ETAs.
  • Trace missing parcels/goods and revert to the customer
  • Handle queries from Wholesale accounts allocated and ensure all queries are dealt with promptly and correctly
  • Inform customers of any expected delivery delays
  • Handle irate customers and manage their expectation
  • Coordinate with Courier services to chase deliveries, collection and pending queries.
    • Chase customers for in regard to discrepancy in Returns

SECONDARY RESPONSIBILITIES

  • To proactively work towards reducing errors by addressing issues with the right dept
  • To effectively work at reducing turnaround time and increasing customer satisfaction
  • Graduate preference Commerce / Freshers can apply

Job Timings: Monday to Friday and may have to come in on Saturday if required, to suit UK Working Timings,


• March to September India timing is 01:00PM to 10:00PM
• October to March India timing is 02:00PM to 11:00PM

Location: Vadodara, India

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