
Customer Service Executive
4 days ago
PRIMARY RESPONSIBILITIES
- Attend to and resolve queries received on phone, emails and fax from customers, sales and credit control departments
- Attend to complaints in accordance with the company's guidelines and policy
- Coordinate with various departments to resolve queries within a stipulated time frame
- Chase deliveries with the transport/courier companies and revert to the customer with ETAs.
- Trace missing parcels/goods and revert to the customer
- Handle queries from Wholesale accounts allocated and ensure all queries are dealt with promptly and correctly
- Inform customers of any expected delivery delays
- Handle irate customers and manage their expectation
- Coordinate with Courier services to chase deliveries, collection and pending queries.
• Chase customers for in regard to discrepancy in Returns
SECONDARY RESPONSIBILITIES
- To proactively work towards reducing errors by addressing issues with the right dept
- To effectively work at reducing turnaround time and increasing customer satisfaction
- Graduate preference Commerce / Freshers can apply
Job Timings: Monday to Friday and may have to come in on Saturday if required, to suit UK Working Timings,
• March to September India timing is 01:00PM to 10:00PM
• October to March India timing is 02:00PM to 11:00PM
Location: Vadodara, India
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