Resident Medical Officer
24 hours ago
Job Overview:
We are seeking a compassionate and proactive Customer Care Manager to lead our patient support team at our IVF Center. The ideal candidate will ensure exceptional patient experiences, manage queries efficiently, and act as a bridge between patients and medical staff. This role requires empathy, excellent communication skills, and strong organizational abilities.
Key Responsibilities:
- Oversee the day-to-day operations of the patient care team.
- Serve as the primary point of contact for patients, addressing inquiries, concerns, and feedback promptly and professionally.
- Ensure patients have a seamless experience throughout their IVF journey, from initial consultation to post-treatment follow-up.
- Develop and implement customer service policies and protocols to maintain high patient satisfaction.
- Coordinate with doctors, nurses, and administrative staff to resolve patient issues efficiently.
- Maintain accurate patient records and ensure compliance with confidentiality and data protection standards.
- Monitor patient feedback and suggest improvements to enhance overall patient experience.
- Train, mentor, and supervise the customer care team, ensuring high performance and empathy-driven service.
Qualifications & Skills:
- Bachelor's degree in Healthcare Management, Nursing, Life Sciences, or a related field.
- Proven experience in patient care management, healthcare customer service, or a similar role.
- Strong interpersonal and communication skills, with the ability to handle sensitive situations tactfully.
- Knowledge of IVF treatments and reproductive healthcare is preferred.
- Leadership skills and experience managing a team.
- Problem-solving abilities and attention to detail.
- Empathetic and patient-focused mindset.
Key Competencies:
- Excellent organizational and multitasking skills
- Conflict resolution and complaint management
- Ability to work collaboratively with medical and administrative teams
- Proficiency in using hospital management software and MS Office
Working Conditions:
- Full-time position
- May require flexible hours based on patient appointments and emergencies
Why Join Us:
- Be part of a compassionate team dedicated to helping patients on their fertility journey.
- Opportunity to lead and shape the patient care experience at a leading IVF center.
Job Types: Full-time, Permanent
Pay: ₹30, ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
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