Resident Medical Officer

24 hours ago


Pimpri, Maharashtra, India Nova IVF Fertility a Unit of Rhea Healthcare Pvt Ltd Full time

Job Overview:

We are seeking a compassionate and proactive Customer Care Manager to lead our patient support team at our IVF Center. The ideal candidate will ensure exceptional patient experiences, manage queries efficiently, and act as a bridge between patients and medical staff. This role requires empathy, excellent communication skills, and strong organizational abilities.

Key Responsibilities:

  • Oversee the day-to-day operations of the patient care team.
  • Serve as the primary point of contact for patients, addressing inquiries, concerns, and feedback promptly and professionally.
  • Ensure patients have a seamless experience throughout their IVF journey, from initial consultation to post-treatment follow-up.
  • Develop and implement customer service policies and protocols to maintain high patient satisfaction.
  • Coordinate with doctors, nurses, and administrative staff to resolve patient issues efficiently.
  • Maintain accurate patient records and ensure compliance with confidentiality and data protection standards.
  • Monitor patient feedback and suggest improvements to enhance overall patient experience.
  • Train, mentor, and supervise the customer care team, ensuring high performance and empathy-driven service.

Qualifications & Skills:

  • Bachelor's degree in Healthcare Management, Nursing, Life Sciences, or a related field.
  • Proven experience in patient care management, healthcare customer service, or a similar role.
  • Strong interpersonal and communication skills, with the ability to handle sensitive situations tactfully.
  • Knowledge of IVF treatments and reproductive healthcare is preferred.
  • Leadership skills and experience managing a team.
  • Problem-solving abilities and attention to detail.
  • Empathetic and patient-focused mindset.

Key Competencies:

  • Excellent organizational and multitasking skills
  • Conflict resolution and complaint management
  • Ability to work collaboratively with medical and administrative teams
  • Proficiency in using hospital management software and MS Office

Working Conditions:

  • Full-time position
  • May require flexible hours based on patient appointments and emergencies

Why Join Us:

  • Be part of a compassionate team dedicated to helping patients on their fertility journey.
  • Opportunity to lead and shape the patient care experience at a leading IVF center.

Job Types: Full-time, Permanent

Pay: ₹30, ₹35,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person



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