Head of Digital Operations

2 days ago

Gurgaon, Haryana, India Qolaba Full time

Role:

Head of Digital Operations

Location:
India (remote/hybrid)

Salary:
₹75,000 – ₹1,50,000 per month + ESOPs/Equity (discussion-based)

Experience:
5+ years
in IT/SaaS operations

Reports to:
Founders

What you'll own

You run digital operations end-to-end: lead-generation systems, onboarding flows, internal tools, and cross-team processes. You ensure HR, finance, and operational processes stay updated and on track — without owning those departments. Note: This is a hands-on role. Initial support will be limited to interns or one junior team member.

Key Responsibilities1. Lead Generation (Primary KPI – First 1–2 Years)

  • Run cold email campaigns, LinkedIn outreach, and community-based lead gen.
  • Build prospect lists, messaging, automations, and follow-ups.
  • Track conversions, reply rates, qualified leads, and pipeline movement.
  • Join a few customer calls early for product understanding — not long-term.

2. Digital Operations

  • Oversee onboarding workflows, support pipelines, and internal coordination.
  • Maintain SOPs across sales, marketing, product, and support.
  • Keep all digital processes clean, updated, and running smoothly.

3. HR, Finance & Ops Process Oversight

(Not responsible for HR/Finance work — responsible for ensuring the processes run smoothly)

  • Ensure HR tasks (attendance, hiring workflows, onboarding docs, exits) stay updated in ClickUp.
  • Ensure finance workflows (invoices, payouts, reimbursements, vendor payments) are tracked properly.
  • Keep cross-department processes organized and follow up when anything stalls.

4. Tools & Automation

  • Own ClickUp, CRM, Apollo, Discord, and other digital tools.
  • Build simple automations to reduce manual work and improve speed.
  • Maintain data hygiene across all systems.

5. Project Execution

  • Lead cross-functional operational projects end-to-end.
  • Ensure everyone stays on their timelines and nothing gets stuck.
  • Act as the "ops backbone" keeping all moving parts aligned.

6. Reporting

  • Maintain dashboards for lead gen, onboarding, HR/finance process status, and ops metrics.
  • Share weekly operational updates with founders.

Must-Have Skills

  • 5+ years in IT/SaaS operations.
  • Mandatory hands-on experience with ClickUp, CRM tools, Apollo, Discord, and digital ops tooling.
  • Strong background in outbound lead generation.
  • Excellent follow-up, tracking, documentation, and coordination skills.
  • Comfortable owning processes end-to-end in a fast-moving environment.

Nice-to-Haves

  • Experience with automation platforms (n8n / Make / Zapier).
  • Familiarity with AI-based tools and workflows.
  • Exposure to SaaS onboarding or customer success operations.

Who Thrives Here

  • Someone who likes running tight, well-organized systems.
  • Someone who enjoys lead-gen and turning it into a predictable machine.
  • Someone who keeps HR, finance, and ops processes running without supervision.
  • Someone who likes being hands-on and leading with clarity, not micromanagement.

Note:
This is a hands-on role. Initial support will be limited to interns or one junior team member.

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