Fresher | Customer Support | BPO

7 days ago

Thāne, Maharashtra, India Apex One Full time ₹ 20,000 - ₹ 2,00,000 per year

Customer Support Executive – BPO (Fresher)

Location:

Thane, Maharashtra

About the Role:

We are looking for enthusiastic and motivated freshers to join our BPO team as Customer Support Executives. You will be the first point of contact for customers, helping them resolve queries and providing excellent service over phone and email. If you are eager to start your career in customer service and work in a dynamic environment, this is the perfect opportunity

Key Responsibilities:

  • Handle inbound customer calls and respond to queries in a professional manner.
  • Provide accurate information regarding products, services, and policies.
  • Assist customers in troubleshooting issues and resolving complaints.
  • Ensure high customer satisfaction by delivering friendly and timely support.
  • Document interactions and maintain customer records.
  • Collaborate with team members and supervisors to improve service quality.

What We Are Looking For:

  • Freshers or candidates with little/no experience in BPO/Customer Service.
  • Excellent communication skills in English (additional languages are a plus).
  • Good listening and problem-solving abilities.
  • Positive attitude and willingness to learn.
  • Comfortable working in rotational shifts including weekends and holidays.
  • Basic computer knowledge (MS Office, email, etc.).

Benefits:

  • Hands-on training and career growth opportunities.
  • Work with a supportive team and environment.
  • Attractive salary and incentives.
  • PF, medical insurance, and other statutory benefits.
  • Convenient Thane location with transport options.

Job Types: Full-time, Fresher

Pay: Up to ₹20,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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