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Sr Cust Exp Professional
2 weeks ago
W
e are looking for a proactive and strategic Certified Recycled Parts Business Leader to lead the development of our Certified Recycled Parts (CRP) business in the EMEA region. This role encompasses driving and supporting all aspects of life cycle marketing, equipment returns, repairs, sales collateral, and customer engagement.
K
EY INDIVIDUAL ACCOUNTABILITIES / DELIVERABLES:
D
- evelop and implement strategies to enhance the Certified Recycled Parts business in EMEA by driving all aspects of life cycle marketing.
M - anage and respond to all customer inquiries in the Recycled Parts mailbox efficiently and effectively.
O - ffer solutions to customers to maximize their initial system investment by utilizing CRP as a bridge to planned migration, thereby extending the life of their existing systems.
H - andle complex affiliate inquiries promptly and accurately, providing exceptional customer service.
I - dentify recurring issues and recommend process improvements to enhance operational efficiency.
M - anage high-priority orders for the Recycled Parts distribution center, ensuring timely delivery and high levels of customer satisfaction.
L - ead the displaced material and IOS recovery process, collaborating closely with SBDs and FSMs for excess and surplus recovery.
E - xecute buyback strategies for high-demand products to optimize inventory management.
F - urther integrate CRP into the Logistics and AMS environment for seamless operations.
M - anage external vendors in the EMEA region for repair and testing processes, ensuring compliance with quality standards.
S - erve as a member of the Data Management Team of ISLC for SAP, collaborating closely with the Global Program Manager on Legacy Parts, HiWay Care Program, Coax Support and "Guaranteed Supply for Parts Agreements."
O - versee customer service activities for EMEA and AP distributors and affiliates, ensuring a high standard of service delivery.
P - rovide monthly updates on CRP metrics, including financials, pricing, warranties, and exchange orders.
D - raft and update external vendor contract documents as necessary.
M - aintain trade information for recycled parts, confirming values and COO for returns. - Collaborate with the Trade Compliance team and Logistics team for shipments and recovery of materials.
J
ob Specifications:
G
- eneral : High level of coordination experience and working within complex environments is preferred, with excellent communications skills and the ability to work within a Global team.
E
ducation / Qualifications :
B
- achelor's degree (or equivalent experience) in a related discipline plus 4 to 7 years' experience in an Operations function
M - aterials management qualification preferred
S - ix Sigma Green certified
E
xperience :
O
- perational experience in a B2B service business
G - ood understanding and operational experience to drive a One-Honeywell approach
E - xperience in a multi discipline team
P
rofessional Skills / Knowledge :
S
- ound businesses knowledge, problem solving, judgment and appropriate decisiveness.
U - nderstands the marketplace and general business environment
U - nderstanding of the procure-to-sales process and inventory management
A - daptability to change environments and effective time management skills. Understanding of our products and their supportability
H
