Openings For SME bangalore location salary 9lks

12 hours ago

Bengaluru, Karnataka, India Ignites Human Capital Full time ₹ 4,80,000 - ₹ 9,60,000 per year

Designation: SME

Location: Bangalore

Years of experience: Minimum 3 years of International voice process

NOTE:only International VOICE EXPERIENCE can apply.NO Domestic Experience Please

Role and Key Responsibilities:

  • Responsible for the day-to-day supervision of a group of Game Changers including work and attendance monitoring in accordance with organization policy and applicable legal requirements
  • Regularly impart effective coaching to team members, enabling consistent high-performance delivery monthly
  • Identify performance related issues, develop an action plan for improvement and implement corrective action
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations
  • Communicate expectations to employees and provide timely updates
  • Conduct Team Meetings to ensure expedient communication of relevant information. Schedule and organize team activities
  • Stay current on internal work processes, policies and procedures. Attend required manager development training
  • Promote CNX values- walk the talk and lead by example
  • Exercise independent judgment and discretion in the performance of the said main function to implement management policies
  • Support and manage the program together with other Team Leaders and Managers
  • Provide input for selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organizations policies and applicable legal requirements
  • Manage team members on a regular basis and write and deliver performance appraisal.

Key Skills & knowledge:

  • Graduation in related field with one to three years of relevant experience preferred (Banking credit card preferred)
  • Strong understanding of banking products (e.g., loans, credit cards, accounts), services, and financial transactions
  • Prior experience in the Credit card domain - preferred.
  • Highly motivated individuals with skills to develop and coach team members to achieve performance expectations
  • Work well under pressure and follow through on items to completion
  • Strong communication skills, both written and verbal
  • Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables
  • Ability to mentor, coach and provide direction to team members

Willingness to work in a flexible schedule

Educational qualification Graduation

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