Senior Executive
2 days ago
Job Title: Senior Executive – ORM (Social Media Escalations)
Location: [Bangalore]
Department: [ORM]
Role Overview
The Senior Executive – ORM will be responsible for managing critical and high-priority customer escalations received via social media channels. The role requires prompt, empathetic, and resolution-focused responses to safeguard brand reputation, ensure customer satisfaction, and provide actionable feedback to internal stakeholders.
Key Responsibilities
Monitor and respond to escalations on all social media platforms (Facebook, Twitter/X, Instagram, etc.) in real-time.
Handle high-impact and sensitive cases with accuracy, discretion, and professionalism.
Coordinate with internal teams (Operations, Product, Legal, etc.) to ensure quick resolution of escalations.
Maintain First Response Time (FRT) and resolution SLAs for the ORM queue.
Prepare and share daily/weekly escalation reports highlighting trends, root causes, and preventive measures.
Provide feedback loops to improve service delivery and reduce repeat escalations.
Support training and mentoring of new team members on escalation handling best practices.
Key Requirements
- Skills:
Strong written communication with a customer-first mindset.
Excellent problem-solving and decision-making skills under pressure.
Ability to handle sensitive issues with tact and professionalism.
Proficiency with ORM/social listening tools (e.g., Sprinklr, Hootsuite, Meltwater).
Work Hours: Willingness to work in shifts, including weekends/public holidays if required.
Key Competencies
- Empathy and active listening.
- Stakeholder management.
- Time management and prioritization.
- Analytical thinking and attention to detail.
-
Senior Manager
21 minutes ago
Bengaluru, Karnataka, India EDGE Executive Search Full time ₹ 20,00,000 - ₹ 25,00,000 per yearThe Senior Manager - Product Cybersecurity is a technical leader responsible for managing a team of highly innovative cybersecurity engineers responsible for developing and maintaining end-to-end security architecture of product(s)/application(s)/service(s).Role:Manages, coordinates, and evaluates the work of assigned cybersecurity department to ensure the...
-
Senior ABAP Developer
2 days ago
Bengaluru, Karnataka, India Tusthi Executive Access & Consultants Full time ₹ 15,00,000 - ₹ 25,00,000 per yearWe are looking for an experienced Senior ABAP Developer with expertise in SAP S/4HANA Cloud (Public Edition) and ECC6 systems.
-
Operations Executive
1 week ago
Bengaluru, Karnataka, India Athulya Senior Care Full time ₹ 8,00,000 - ₹ 12,00,000 per yearAt Athulya, we cherish diversity as our greatest asset. The unique backgrounds, experiences, and perspectives of our team members are the rhythms that drive our innovative approach. We are committed to an inclusive culture because it enables us to craft solutions that benefit all. Treating every candidate with equality and fairness is not just a policy; it's...
-
Senior Architect- Cloud Cybersecurity
2 weeks ago
Bengaluru, Karnataka, India EDGE Executive Search Full time ₹ 12,00,000 - ₹ 36,00,000 per yearThis opportunity is with US based Aviation MNC.The Senior Architect Cloud Cybersecurity will work on the creation and maintenance of security relevant documentation and partner with product, platform, engineering, and operations teams to ensure the adoption of security best practices across the entire application or system lifecycleRole:Conduct threat...
-
Manager - Brand and Offline Marketing
2 days ago
Bengaluru, Karnataka, India Lifebridge Senior Care Full time ₹ 20,00,000 - ₹ 25,00,000 per yearThe Manager Brand & Offline Marketing is responsible for developing and executing brand strategy, integrated campaigns, creative assets, and offline marketing initiatives that strengthen the positioning and visibility of the organizations three distinct brands. This role focuses on brand storytelling, market insights, events, and stakeholder engagement,...
-
Cluster Manager
2 hours ago
Bengaluru, Karnataka, India Lifebridge Senior Care Full time ₹ 12,00,000 - ₹ 36,00,000 per yearPosition SummaryThe Cluster Manager is accountable for the overall performance, resident experience, and operational integrity of all senior living communities within an assigned region. This role provides strategic direction, people leadership, and operational oversight, ensuring that each community delivers consistent, high-quality, and values-driven...
-
Purchase Executive
7 days ago
Bengaluru, Karnataka, India MANASUM SENIOR LIVING Full time ₹ 39,60,000 - ₹ 48,00,000 per yearJob Summary:The Purchase Executive is responsible for sourcing, negotiating, and purchasing materials, supplies, and services essential for smooth business operations. The role involves vendor management, cost optimization, ensuring timely delivery, and maintaining proper records in line with company policies.Key Responsibilities:Identify, evaluate, and...
-
Senior Executive
7 days ago
Bengaluru, Karnataka, India Cushman & Wakefield Full time ₹ 15,00,000 - ₹ 25,00,000 per yearJob TitleSenior Executive - TransportJob Description SummaryJob DescriptionINCO: "Cushman & Wakefield"
-
Front Office Executive
4 days ago
Bengaluru, Karnataka, India MANASUM SENIOR LIVING Full time ₹ 2,50,000 - ₹ 3,00,000 per yearRole Overview:The Front Office Executive will be the first point of contact for visitors, clients, and employees. This role requires excellent communication skills, a pleasant personality, and the ability to manage front desk operations efficiently while ensuring a welcoming environment.Key Responsibilities:Greet and welcome visitors/clients in a...
-
Senior Finance Executive
5 days ago
Bengaluru, Karnataka, India SLK Synthetics Full time ₹ 15,00,000 - ₹ 25,00,000 per yearSenior Executive - Finance- Position: Senior Finance Executive - Location: Bangalore - Requires significant experience in finance - Focus on financial management and accounting tasks - Ideal for candidates with a strong background in finance - Responsibilities likely include budgeting, forecasting, and financial analysis - Candidates should possess...