SOC Analyst

Job Description: Security Administrator / Analyst

Position Title: Security Administrator / Analyst

Department: Physical Security Department as part of ITSEC.

Location: Global Security Operations Center (GSOC), Hyderabad, India

Job Summary:

The GSOC Analyst is a critical member of the Global Security team, responsible for monitoring, triaging, investigating and responding to diverse security scenarios across all global locations. This role involves the implementation of function-based procedures with clear, actionable steps. The ideal candidate will possess a strong investigative skillset, a meticulous approach to data analysis, and the ability to act decisively under pressure.

Key Responsibilities:

• Incident Management & Response:
• Monitor and analyze incoming alerts from various systems, including access control, other alarms, and camera feeds.
• Execute procedures outlined for physical security incidents, emergency responses (e.g., fire, active threat), and breaches.
• Initiate immediate verification and containment steps, such as reviewing live camera feeds, checking access logs, and remotely locking doors.

• Escalate to GSOC and security management as per protocols.
  Ensure all incident details, root causes, and corrective actions are meticulously documented.

• Access Control & Badging:

• Manage procedures related to employee access, including outboarding, DNA (Do Not Allow Access) requests, and badge issuance for new hires, visitors, or replacements.

• Verify employee identities and coordinate with HR to ensure proper access levels are granted or revoked.
  Investigate and respond to unauthorized access attempts, lost/stolen badges, and tailgating incidents by reviewing camera footage and access logs.

• Monitoring & Maintenance:

• Conduct daily health checks of security systems, including cameras and sensors, and log any issues for resolution by facilities or technical support via ticketing mechanism.

• Respond to security incident calls and system-generated alerts for camera tampering, offline devices, or doors being forced open or left open for long.
  Conduct yearly access privilege reviews in coordination with HR and local management to ensure compliance and revoke unnecessary permissions.

• Escalation & Reporting:

• Follow predefined escalation paths, providing real-time alerts for critical incidents to the Security management and hourly summaries to local management during active events.
• Generate and submit post-incident reports to all relevant stakeholders.
• Prepare briefings for SOC management.
• Shift reporting and handover/relay for the incoming shift team member.
• MIS creation of incidents logged and resolved on a weekly/monthly basis.
  Collaborate with the man-guarding team and other departments (e.g., HR, IT) to ensure a coordinated response to all security incidents.

Required Skills & Qualifications:

• Proven 3+ years' experience in a security operations center (SOC) respectively for the two positions.
• Conduct initial analysis & day to day duties for the other member to conduct detailed investigation whenever required as per the duties assigned.
• Professional investigative skills with a strong ability to conduct thorough root-cause analysis and forensic review of incidents.
• Expertise in triage, analysis, and data mining, with the ability to quickly process large amounts of information from various sources (e.g., camera footage, access logs, incident reports) to identify patterns and threats.
• Familiarity with various security technologies, including access control systems, CCTV/VMS, and alarm platforms.
• Ability to work as a team with other stakeholders as well as external security partners.
• Work independently with or without supervision.
• Exceptional English language communication and documentation , with the ability to write clear, concise, and actionable reports.
• A problem solver and an ability to work in a fast-paced environment and handle multiple simultaneous incidents with a calm and decisive demeanor.
• Suggest improvements for effective implementations of procedures.
• Maintain high work discipline,attention to detail and ethical standards.
• Maintain confidentiality.
• Graduate (Bachelors' Degree).
• Certification of PSP ('Physical Security Professional' by ASIS) is highly desirable.
• Knowledge of compliance standards such as ISO 27001 is a plus.
• Must be able to work flexible hours, including nights, weekends, and holidays, as part of a 24/7 operations team.