IT Support Desk

1 week ago

Bengaluru, Karnataka, India CIEL HR Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Position - IT Support (Help Desk)

Exp Fresher

Location – Vasanth Nagar, Bangalore

Shifts – 24/7 support, Rotational (Day shift and Night Shift) 6 days Working

Work From Office

Excellent Communication Skill

Key Responsibilities:

  • Outbound Calls:

  • Make follow-up calls to customers regarding support tickets

  • Conduct proactive outreach to clients for updates.

  • Escalate unresolved issues to the appropriate internal teams.

  • Email Communication:

  • Draft and send professional emails for ticket updates, customer follow-ups, or issue resolution.

  • Maintain accurate records of email interactions in the CRM or ticketing system.

  • Ticket Support & Logging:

  • Log all customer interactions accurately into the support system.

  • Ensure tickets are followed up until resolution and closed in a timely manner.

  • Coordination:

  • Collaborate with internal departments to resolve customer issues.

  • Keep relevant teams informed of recurring issues or feedback.

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