Customer service Officer
1 week ago
Job purpose -
Primarily responsible for Secondary Transportation & Warehousing depots depending upon geography). Driving cost efficiencies along with customer satisfaction.
Key Job Responsibilities -
Secondary Freight Management :
Responsible for Managing Secondary Transportation, i.e. Depotto Distributors
Ensure on time execution in full
Need to ensure transportation cost by monitoring Vehicle Utilization on daily basis and driving max utilization across locations.
Driving Performance metrics e.g. Indent Vs Placement, Truck Utilization,Vehicle upsizing, Transit Time Adherence, Shortage/ Damages Index etc.
Warehouse Management & Customer Service :
Managing multiple depot locations
Ensure daily executions of orders and unloading of primary vehicles
Implement new processes and systems in depots – for automation and modernization
Warehouse Cost Management
Labor efficiencies/productivities at depots
Ensure freshness of stocks by following FEFO and early liquidation
Execute Depot as per SOPs and put in controls to ensure compliance
Ensure Depot Compliance - Depot Audits.
Ensure Safety and Hygiene at depots.
Others :
Knowledge in SAP and MS Office
Vendor Management experience
Coordination with other stake holders like Sales, Finance, Audit etc.
Open to relocation.
Education Qualification - Graduation/ Post Graduation in Management / Supply chain.
Experience (in years) - At least 5 years' experience in logistics from FMCG industry and in case of MBA from good management school the lesser work experience is acceptable.
Job Type: Full-time
Work Location: In person
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