Hostess (Cafe)

2 days ago

Mumbai, Maharashtra, India New Norm Foods Full time ₹ 15,000 - ₹ 2,50,000 per year

Location: GRACIAS GRANNY MEXICAN CAFE (Santacruz West)

Gracias Granny, a vibrant Mexican Cafe, with three outlets, is looking for a Host to work at our brand new Santacruz West location.

*IF you love talking to people, this might just be the job for you*

As a Host at Gracias Granny, you'll be the first and last face guests see — setting the tone for their entire experience. You'll welcome customers warmly, manage table flow during busy hours, assist in taking orders when needed, and help create a smooth, cheerful dining atmosphere that reflects our brand's energy and care.

Key Responsibilities

  • Guest Interaction & Service
  • Greet and seat guests with warmth, ensuring every guest feels noticed and welcomed.
  • Maintain the waitlist and manage reservations effectively during rush hours.
  • Guide guests through the menu and offer recommendations or combos when needed.
  • Handle takeaway pickups and coordinate with baristas or servers for smooth order flow.
  • Collect feedback and escalate any concerns to the Manager immediately.
  • Operational Support
  • Coordinate table turnover with the serving and cleaning staff.
  • Ensure menus, tables, and counters are tidy and ready for service at all times.
  • Support servers or cashiers when required — including taking or packing orders in high-traffic periods.
  • Assist in maintaining queue discipline and crowd flow at peak times.
  • Upselling & Brand Representation
  • Promote ongoing offers (like coffee/churro combos, add-ons, etc.) to enhance guest spend.
  • Communicate Gracias Granny's sustainability philosophy in a natural, friendly manner.
  • Represent the brand tone — approachable, upbeat, and authentic — in every interaction.

Requirements

  • Prior experience in hospitality or customer-facing roles preferred.
  • Excellent communication and interpersonal skills.
  • Comfortable working in a fast-paced, team-oriented environment.
  • Positive attitude, reliable presence, and a genuine interest in people.
  • Flexible with shift timings and weekends.

Perks

  • Competitive pay with upselling incentives.
  • Free staff meals and beverages.
  • Growth opportunities within Gracias Granny's expanding locations.
  • Fun, creative work environment built around community and good food.

To Apply: Send your resume to or drop by our Santacruz West location for a walk-in interview. You can also directly call us directly

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