Energy Solutions Ltd

5 days ago

Kolkata Pune, India Exide Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Greetings from Exide Energy Solutions Ltd

Provide the online support to vendor team for Telecom & ESS sites and supervision of I/C activity on telecom sites at zonal level. Provide the central support for I/C activity and other technical support to Customer circle team and Nexcharge field team. Provide the Onsite support for BESS/RESS application customer and support to billing on indus portal for Indus LIB Project.

Job Location: Pune or Kolkata

Total years of Experience: 3 - 8 Years

Roles and Responsibilities:

  • Responsible for warranty support of lithium-ion battery pack making repair and troubleshooting ang investigating field issue and communicate service manager and give proper report.
  • Manage /Handle Installation and commissioning of telecom /BESS /RESS sites
  • Strong understanding and fault rectification of Lithium -ion battery/ESS
  • To assist the service manager in follow -up related activities for field battery repair and troubleshooting with vendor team.
  • Responsible to provide failure report for field battery pack to manager.
  • Responsible for meeting with customer Circle team for other activities like AMC/PO/Billing/WCC approval any further requirement and understand the customer problem fully and communicating to manager on daily basis
  • Assisting to customer /End user during the commissioning / troubleshoot phase ensuring proper and safe operation of LI-ION Battery pack.
  • Maintain the daily basis work report on CRM/JIRA service tool.
  • Deep dive into technical issues in Li-ION battery pack both hardware and software, Mobile app and collaborate with the relevant product development team.
  • Have good functional /technical, customer focus, communication, interpersonal and team working skill.
  • Service operation Management at regional Level & Customer Escalation Management
  • Keep up-to-date knowledge on new services and product offered by Exide-Energy
  • Fully Comply with HSE policy of the company.
  • Ensure that data are up to date on CRM system related to service and commissioning calls.

Mandatory Skills:

  • Diploma / Bachelors degree in electrical / Electronic engineering with min. 3-5 years of work experience.
  • Telecom Power products /High Capacity UPS & Inverter Systems.
  • Knowing about repair and troubleshoot of Lithium ion battery/BMS/TCU use in E-mobility.
  • Intensive travelling in respective circles.
  • Familiar with CS Commercial activity like billing/payment collection/PO/WCC approval
  • Understanding on electronic engineering principle , Technique and practices.
  • In-depth knowledge of charging and discharging characteristics of various lithium batteries, as well as the charging principle of lithium battery BMS operation ,Type of BMS
  • Hands on experience on various measuring tools like multimeter, clamp meter, power supply, chargers.
  • Familiar in working on data logging tools and protocol like CAN ,RS 485,RS232,UART

Desired Skills:

  • Experience in 2W/3W/E-bus/BMS/EV Charger ,Telecom li-ion battery experience is preferred
  • Good product knowledge for telecom battery /smps/ups
  • Replace the battery BMS,PCM,and other electronic board in the battery pack
  • Hands on experience on BMS /battery repair and analysis, Cell balancing, capacity testing
  • Ability to liaison with supplier, vendors of battery child parts
  • Good communication skill written/speaking
  • Strong analytical capabilities, problem-solving and interpersonal skill.

Thanks,

Surya G.

Team HR

Exide Energy Solutions Ltd

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