Sr Associate, Cross Business Unit Field Reporting

Sr Associate, Cross BU Field Reporting

What you will do

In this vital role the Sr Associate, Cross BU Field Reporting plays a critical hands-on role in the development and support of various reports and dashboards necessary to support our US Field Sales Teams. As a key member of Amgens Field Data & Reporting team, this role ensures that reporting solutions deliver actionable insights that empower decision-making across our US Commercial organization.

Responsibilities

• Requirements Consolidation: Consolidate and translate business requirements into scalable reporting and analytics solutions that drive field effectiveness and strategic decision-making.

• Dashboard Design & Development: Design, build, and enhance interactive dashboards and reports using Tableau, Power BI, or similar BI tools for field teams, brand teams, and senior leadership.

• Data Integration & Automation: Develop backend logic, data transformations, supporting data models, and data refresh automation to ensure seamless and timely reporting.

• KPI Definition & Governance: Collaborate with US business stakeholders and extended analytics teams to define KPIs, reporting standards, and user experience journeys.

• Data Quality & Performance: Ensure data accuracy, completeness, and usability while optimizing dashboard and data pipeline performance.

• Analytics Visualization: Translate complex datasets and analytical findings into clear, intuitive, and actionable visualizations tailored to diverse audiences.

• Cross-Functional Collaboration: Partner closely with internal teams such as Data Management and Data Strategy, Field Ops, Field Effectiveness, Learning & Performance, Commercial Analytics, and IT.

• Training & Support: Create user training, documentation, and ongoing support to ensure effective adoption and continuous improvement of reporting tools and processes

• Process Optimization & Operations Management:

• Lead initiatives to streamline user access management, ensure secure, compliant, and efficient provisioning and deprovisioning of reporting access.

• Design and implement simplified error resolution pathways with both short-term fixes and long-term process improvements, reducing system downtime and enhancing user satisfaction.

• Define, monitor, and continuously improve operational processes, SLAs, and support workflows to ensure timely resolution of user issues and consistent reporting delivery.

• Identify opportunities for automation, standardization, and performance tuning within reporting systems and data pipelines.

Basic Qualifications:

• Masters degree & 4+ years of experience in sales analytics or sales operations
• Bachelors degree & 6+ years of experience in sales analytics or sales operations

Preferred Qualifications

• 3+ years of experience in data management, business analysis, or solution design/development or working in Sales Operations or commercial analytics roles.

• Demonstrated experience developing in business reporting platforms such as Tableau or other reporting tools such as PowerBI.

• Proven ability to understand data flows, data views, and build robust data layers for reporting development.

• Experience with Pharma/Biotech Commercial related datasets such as CRM datasets (including activity data, Field Coaching Report Data, Alerts/Suggestions data, etc.), Plan of Action data, Territory Alignment data, Master Data, etc.

Technical Skills:

• Strong proficiency in Tableau (preferred), PowerBI, or other reporting/BI tools with an emphasis on developing data and reporting solutions optimized for speed, performance, and good user experience

• Strong understanding of SQL, ETL processes, and data modeling.

• Familiarity with cloud-based analytics environments and emerging BI technologies.

• Proven ability to translate complex datasets into clear, actionable insights.

Domain Knowledge:

• Strong knowledge of Pharma/Biotech Commercial related datasets (CRM data, Territory Alignment Data, Master Data, etc.) is highly desirable.

Soft Skills:

• Excellent communication skillswritten, oral, and presentationtailored to audiences ranging from senior leadership to field teams.

• Strong client service orientation with a focus on responsiveness and user satisfaction.

• Strong collaboration skills with cross-functional partners.

• High adaptability to changing organizational needs and priorities.

Good to Have:

• Experience developing and maintaining reports across multiple BI platforms.

• Experience with good user experience/user interface design principles and practices