Process Developer

Ready to shape the future of work? 

At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. 

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. 

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.

We are inviting applications for the role of Process Developer, Developer Support Engineering (DSE)

Responsibilities:

•    Develop and maintain various products/software's by using APIs, SDKs, and platform plugins.

•    Software coding and troubleshooting issues with PHP, Python and JavaScript coding languages.

•    Query and maintain SQL database tables.

•    Manage technical product issues and escalations, delivering the highest level of customer satisfaction making use of software development methodologies, such as Lean and Six Sigma.

•    Work closely with Software Engineer Developers to understand their needs and develop solutions.

•    Understand and analyse High End Metrics as productivity, utilisation, Turn Around Time, Transfer & Escalation Rates, etc.

•    Perform data analysis with a Use Case submission to visualise trends, provide solutions and mitigate issues.

•    Ramp-up and train new hires in the process including E2E knowledge base Management.

•    Stakeholder Management - Work collaboratively with both Internal, External stakeholders.

•    Responsible for team's operational metrics and will quo own with FLM and drive teams' knowledge. 

Qualifications we seek in you

Minimum qualifications

•    Bachelor's or equivalent in computer science or related field.

•    Relevant experience providing Enterprise Support in a technical environment (B2B/B2C experience mandatory).

•    Strong analytical and communication skills (English Proficiency – C1 and above).

•    Ability to be flexible, multitask and learn in a fast-paced environment.

•    Customer-focused and can demonstrate understanding and empathy.

•    Creative problem solver with excellent troubleshooting skills.

•    Self-driven nature with strong attention to detail and follow-through. 

Preferred qualifications
•    Programming and scripting experience (PHP, Python, JavaScript).

•    Experience working with APIs, plugins, and SQL database.

•    Experience with tools such as Tableau, Unidash, Scuba, and Google Drive environment.

•    Web Development experience.

•    Lean & Six Sigma Methodologies

Why join Genpact? 

•    Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation 

•    Make an impact – Drive change for global enterprises and solve business challenges that matter 

•    Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities 

•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 

•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. 

Let's build tomorrow together. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.