Process Developer

Ready to shape the future of work?

At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.

Inviting applications for the role of Process Developer, Customer Care / Chat – Premium Support (Candidate should be fluent in Hindi and English language)

The candidate should have good communication and should be good in handling customers. Also, should have technical knowledge on basic computers and basic programming language. Should know about sales as the process handles both sales & technical issues.

Responsibilities

•    Handle multiple chats at the same time (3+ Active Chats simultaneously)

•    Respond to the customer queries & issues in timely manner

•    Provide solution to the customer basis the available help articles and within the policies

•    Replicate customers issue and report necessary bugs/suggestions/ideas

•    Provide excellent services to the customers

•    Work closely with internal departments to provide the required information/support to the customer

•    Support Eng team in sharing insights

•    Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

•    Maintain a deep understanding of client process and policies

•    Upskill to enhance the knowledge from time to time and offer support

Qualifications we seek in you

Minimum Qualifications

•    Graduation in any discipline (Pref B.Tech or any other tech/non-tech degree with computer course/certification/diploma)

•    Call Centre Experience of customer support experience via phone, email, and chat

•    Experience working with direct consumers, in B2C environment; B2B is a distinct advantage

•    Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience

•    Must possess knowledge of Email Clients & Basics of Internet Technology (Websites, Domains, Hosting, Browsers, Security, etc.)

•    Relevant experience in Customer Support through Phone and good in basic technical skills & Sales techniques

Preferred Qualifications/ Skills
•    Effective probing skills and analyzing / understanding skills

•    Analytical skills with customer centric approach

•    Excellent proficiency with written English and with neutral English accent

•    You should be able to work on a flexible schedule (including weekend shift)

•    Must have excellent written and verbal communications skills. Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously)

•    Strong communication skills with a proactive and positive approach to tasks

•    High attention to details and follow through

•    Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience

•    Proven ability to deal with problems and solve them effectively

Why join Genpact?

•    Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation 

•    Make an impact – Drive change for global enterprises and solve business challenges that matter 

•    Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities 

•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 

•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. 

Let's build tomorrow together. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.