Store Manager

2 weeks ago

Kozhikode, Kerala, India Dotme Full time

Job Summary

The Store Manager is responsible for the overall operations of the clothing retail store, including sales performance, team management, inventory control, and customer experience. The role ensures smooth store functioning, achievement of sales targets, and adherence to brand and company standards.

Key ResponsibilitiesStore Operations

  • Oversee day-to-day store operations and ensure smooth functioning
  • Maintain store cleanliness, visual merchandising, and brand presentation
  • Follow opening and closing procedures as per company policy
  • Ensure compliance with company SOPs, safety, and security guidelines

Sales & Performance

  • Achieve monthly and quarterly sales targets
  • Analyze sales reports and implement strategies to improve performance
  • Monitor key retail metrics such as conversion rate, average bill value (ABV), and footfall
  • Manage promotions, discounts, and seasonal sales effectively

Team Management

  • Recruit, train, and supervise store staff
  • Prepare duty rosters and manage attendance and leaves
  • Motivate team members to achieve individual and store targets
  • Conduct performance reviews and provide regular feedback

Inventory & Stock Control

  • Ensure accurate stock receiving, tagging, and display
  • Monitor stock levels and prevent loss or pilferage
  • Conduct periodic stock audits and reconciliations
  • Coordinate with warehouse and head office for stock replenishment

Customer Service

  • Maintain high standards of customer service at all times
  • Handle customer complaints and escalations professionally
  • Build customer loyalty and encourage repeat business
  • Ensure smooth handling of returns, exchanges, and billing issues

Cash & Billing Management

  • Supervise cash handling and billing accuracy
  • Ensure POS systems function correctly
  • Prepare daily sales and expense reports

Reporting & Coordination

  • Submit daily, weekly, and monthly performance reports
  • Coordinate with HR, accounts, and operations teams
  • Implement company policies and promotional strategies at store level

Key Skills & Competencies

  • Strong leadership and team management skills
  • Good communication and interpersonal abilities
  • Understanding of retail sales and customer behavior
  • Knowledge of inventory management and POS systems
  • Problem-solving and decision-making skills
  • Ability to work under pressure and meet targets

Qualifications

  • Graduate or Diploma in any discipline (preferred)
  • 2–5 years of experience as a Store Manager or Assistant Store Manager in a clothing or retail brand

Job Type: Full-time

Pay: ₹19, ₹23,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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