Branch Service In charge-Bengaluru

1 week ago

Bengaluru, Karnataka, India Exide Full time ₹ 9,00,000 - ₹ 12,00,000 per year
  • After sales service of warranty claims through Channel partners.
  • Administer and perform all activities in line with the company procedures regarding service department.
  • Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures.
  • Maintain inventory of spare parts for service Centre.
  • Leading training and motivating team ensuring optimum performance.
  • Motivating & Keeping the team spirit high ensuring minimum attrition.
  • Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures.
  • Manage customer complaints and ensure the TAT targets at all the branch levels.
  • Ensure the service SLAS and KPIs are met as per the business requirement.
  • Warranty Analysis of the products and failure Mode Analysis for feedback to factory to factory and technical team for product improvements.

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