BPO Associate

2 weeks ago


Delhi University Delhi Delhi, India Evercaring Pharmacy Full time ₹ 2,00,000 - ₹ 3,10,160 per year

Work from home

Key Responsibilities:

  • Handle inbound and outbound calls, emails, or chat interactions with customers or clients.
  • Provide accurate information, resolve issues, and ensure customer satisfaction.
  • Process requests, applications, or transactions according to client-specific procedures.
  • Maintain up-to-date knowledge of products, services, and process guidelines.
  • Accurately document all customer interactions and update databases or CRM systems.
  • Escalate complex issues to the appropriate department or supervisor when necessary.
  • Meet or exceed daily, weekly, and monthly performance metrics (e.g., quality, productivity, attendance).
  • Follow company policies, confidentiality guidelines, and data protection standards.
  • Participate in training sessions to enhance process knowledge and communication skills.
  • Support team goals by maintaining professionalism and contributing to a positive work environment.

Qualifications and Skills:

  • Education: High school diploma or equivalent (Bachelor's degree preferred).
  • Experience:
  • Prior experience in a BPO, customer service, or related field is an advantage.
  • Fresh graduates are welcome to apply for entry-level positions.
  • Skills:
  • Excellent communication skills (verbal and written).
  • Strong problem-solving and analytical abilities.
  • Basic computer literacy and proficiency in MS Office or CRM tools.
  • Ability to multitask and work under pressure.
  • Willingness to work in rotational shifts (including nights and weekends, if required).
  • Personality: Professional, patient, customer-oriented, and team-focused.

Job Types: Full-time, Permanent

Pay: ₹9, ₹25,780.26 per month

Benefits:

  • Work from home

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