Customer Support Executive

3 days ago

Gurgaon, Haryana, India eTalenthire Full time

Position: Customer Support Executive- Female

Location: Sector-54, Gurgaon

Experience: 2-4 Years in Hotel, Airline, Luxury brands industry

salary: 3-4.5 LPA

Qualification: bachelor degree from any UGC recognized university.

3rd party payroll

5 days working: Mon to Friday

Timing: 9:30 to 6 Pm

Customer service:

  • Answer inbound calls received through tollfree channel and drive the call effectively and time bound manner.
  • Email management of all the emails received in customer care email inboxes in time bound manner.
  • Proven track record of being a tele-caller and providing exemplary customer service support through emails.
  • Ability to switch the communication style based on social cues and conversational hints.
  • Create and maintain status or master sheet based on the tele-calling /emails /social media queries or conversation.
  • Branch out and allocate queries to relevant sales/ marketing team and closely follow up till closure.
  • Executives will have to assist customers with inquiries related to a company and products and service received on tollfree or through emails.
  • Executives will help customers with complaints and questions, give customers information about products, order statuses (including custom order) or information regarding warranty coverage on different categories.
  • Answering queries received through social media platform or Whatsapp.
  • Working closely on Sales return requests on SAP with internal team.
  • Working on Warranty requests with customers and internal team.
  • Exposure to SAP process of Retrun and warranty.

Attributes Must Have:

  • Strong English spoken and written communication abilities.
  • MS Excel knowledge and hand on experience is must
  • The capacity to adjust to challenging circumstances.
  • Having a firm understanding of the products or services the business provides.
  • Outstanding capacity to manage conflicts and address grievances during negotiations.

mail updated resume with salary details-

email: etalenthire@

satish: 88O2749743

Job Type: Full-time

Pay: ₹25, ₹35,106.34 per month

Ability to commute/relocate:

  • Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Rate your English speaking skill from 1 to 10 ?
  • Current salary ?
  • Expected salary ?
  • Notice period in days ?
  • Current Location ?
  • Do you have experience in Hotel, Airline, Luxury brands industry ?

Experience:

  • Customer service: 2 years (Preferred)
  • Microsoft Excel: 2 years (Preferred)

Work Location: In person

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