Product Operations Manager

Standard Title - Manager II, Product Ops

Role - Product Operations Manager

Location: Bangalore

About Us

Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.

Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.

Besides its SaaS business, Circles operates three other distinct businesses:

• Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles' SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
• Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
• Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.

Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.

Role Description

About the Role:

As a Product Operations Manager, you will play a crucial role in supporting the Product Operations Lead in enhancing the operational efficiency and effectiveness of the product team. You will help streamline processes, facilitate cross-functional collaboration, and ensure smooth execution of key initiatives. Your work will contribute to fostering a high-performance culture within the product organization and driving alignment across teams.

Key Responsibilities

Operational Support & Process Optimization

• Assist in developing and maintaining standard operating procedures (SOPs) to drive consistency and efficiency in product management practices.
• Support the implementation and management of team cadences, including product roadmap planning, meetings, and reviews, to ensure smooth operations.
• Help identify and address operational bottlenecks, providing solutions to improve workflow efficiency across the product function.

Cross-Functional Coordination & Execution

• Work closely with cross-functional teams (e.g., engineering, design, go-to-market) to facilitate execution of strategic initiatives led by the Product Operations Lead.
• Support coordination of key projects and process improvements, ensuring seamless collaboration and timely delivery of business objectives.
• Assist in gathering and organizing insights from teams to help refine decision-making frameworks and governance structures.

Communication & Alignment

• Help maintain and optimize internal communication channels, ensuring clear and timely information flow across teams and stakeholders.
• Own team updates, reports, and dashboards to track product team performance and operational effectiveness.
• Contribute to knowledge management efforts by ensuring documentation of best practices and key learnings to enhance transparency and collaboration.

Requirements:

• Minimum 8 years of experience in Product Operations or Program Management roles in a tech-driven environment.
• Track record of managing large scale tech delivery programs with internal and external stakeholders.
• Experience in creating and implementing new cross-functional processes 
• Expert in using Jira and Confluence for product operations purposes
• Strong organizational and problem-solving skills, with a keen eye for process improvement and execution.
• Experience working with cross-functional teams, with an excellent ability to coordinate efforts and ensure alignment.
• Proficiency in project management tools, data analysis, and communication platforms to support operational workflows.
• A structured and detail-oriented mindset, with the ability to handle multiple tasks efficiently in a fast-paced environment.

Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.

Data Protection and Privacy Statement 

By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to Circles' Candidate Data Protection and Privacy Policy. You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy.

To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program. Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.

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