Customer Support Associate

7 days ago

Mangalore, Karnataka, India SarvaSync Full time

Position: Customer care associate

Location: Assigned Stores

CTC : 2.64lpa

Department: Retail

Reporting to: Store Manager

Line Reports: NIL

Role Purpose

To drive sales by delivering excellent customer service, maintaining store standards, and supporting the

Store Manager in achieving business goals. The Sales Advisor engages customers, promotes products, and

ensures the showroom reflects brand values and operational standards.

Key Responsibilities

 Achieve assigned monthly and quarterly sales targets.

 Greet and engage customers, understand their needs, and provide product recommendations.

 Maintain showroom standards including stock arrangement, cleanliness, and product presentation.

 Ensure Visual Merchandising (VM) compliance as per guidelines.

 Conduct daily stock counts and support replenishment to maintain product availability.

 Assist in customer outreach (tele-calling, follow-ups, promotional updates).

 Prepare and share daily sales reports with the Store Manager.

 Educate customers on new collections, product features, and offers.

 Provide after-sales support including warranty/exchange/service policy guidance.

 Collect and communicate customer feedback to Store Manager/HO for improvement.

 Maintain grooming standards, punctuality, and adherence to store policies

 Monitor SKU performance, identify slow-moving products, and support clearance/stock rotation

strategies.

 Implement and follow SOPs for billing, returns, and after-sales service to ensure compliance and

customer satisfaction.

 Support the Store Manager in planning and executing local promotional activities (festivals, corporate

tie-ups, events).

Skills & Experience Required

 Minimum Graduate / Diploma in Sales, Marketing, or Retail (preferred).

 1–3 years of experience in retail sales or customer service.

 Strong communication, persuasion, and interpersonal skills.

 Ability to upsell, cross-sell, and maximize customer purchases.

 Basic knowledge of stock handling, POS/billing systems, and MS Excel.

 High level of grooming, discipline, and team coordination.

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