Call Center Executive

2 days ago

Bengaluru, Karnataka, India Rhibhus Infosystems Pvt. Ltd Full time

Job Title: Call Center Executive

Location: Bangalore,Karnataka

Reports to: Project Manager

Department: Operations

Employment Type: Full-time

Company Description

Invensis has been recognized as one of the leading service providers by several experts. We have made it to their list on account of our experience in supporting the end-to-end needs of global businesses and ability to bring about process improvements with up-to-date technology and methodologies.

Role Description

This is a full-time on-site role at our location in Bangalore for a Professional and profecient Call Center Executive. The Call Center Executive will be Responsible for handling inbound and/or outbound calls, resolving customer queries and complaints, and ensuring a high level of customer satisfaction through professional and efficient communication.

Qualifications

  • Bachelor's degree
  • Stakeholder management
  • meticulous attention to language and detail
  • Good knowledge and experience of Call center ethics and necessities
  • Strong analytical and problem-solving skills
  • Ability to work in rotational shifts, weekends, or night shifts if required.
  • Ability to work effectively in cross-functional and collaborative teams
  • Excellent verbal and written communication skills

Responsibilities

  • Handle incoming and outgoing calls to assist customers with queries, requests, and complaints.
  • Provide accurate information about products, services, pricing, and policies.
  • Record details of calls, customer interactions, and resolutions in the CRM or relevant system.
  • Follow defined scripts, processes, and quality guidelines while maintaining a natural and courteous tone.
  • Escalate complex or unresolved issues to the supervisor or relevant department.
  • Meet or exceed individual and team targets such as call quality, average handling time, and customer satisfaction scores.
  • Follow company policies, data security norms, and compliance requirements at all times.
  • Participate in training, coaching, and performance feedback sessions to improve skills.

Job Type: Full-time

Pay: Up to ₹300,000.00 per year

Education:

  • Bachelor's (Preferred)

Language:

  • English (Required)

Work Location: In person

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