L3 Area Service Manager, Kolkata

8 hours ago

India Bajaj Auto Full time ₹ 12,00,000 - ₹ 36,00,000 per year


JD - L3 - ASM Service

Job Title:
Area Service Manager 

Job Code:
/Area Service Manager/L3

Function:
Service - UB

Sub-function:
-

Reports to:
Divisional Manager, Service - UB

Office/Location:
Kolkata 

1. JOB PURPOSE

This is for the Chetak Technology Business which is primarily the 2 wheeler electric vehicle - Chetak. The Bajaj brand is well known in all pockets of India, and CTL is a subsidiary of Bajaj Auto.

An Area Service Manager is responsible for overseeing service operations, meeting revenue/volume targets and managing the service team in the region. The Area Service Manager is also responsible for the territory service requirements with focus on process/product improvement. The ASM would be a part of the Electric Vision of the company. 

2. REPORTING RELATIONSHIPS

Reporting to
Direct Reports

Divisional Manager (Service - Urbanite)
NIL

3. INTERACTION WITH STAKEHOLDERS

 
Internal
External

Direct
- Service Training team

- Service Support team

- Sales team - Spares team

- Plant team

- R&D team

- Network Development team
- Dealerships

- BAFL, Other financers

 4. JOB REQUIREMENTS

Educational Qualifications
Essential: Any graduate from a premier institute.

Desired: B.E./B. Tech. in Electrical/ Electronics Engineering

Work Exp
Min: 3
Max: 8

Industry Specification
Preferably Automotive - 2W/3W/4W

Need for travel
High
75%

5. KEY COMPETENCIES

Technical/ Functional
- Deep Understanding of service processes.

- Dealership Management

- Product Knowledge - Competition Tracking

- Product Quality

- Negotiation and Conflict Resolution

Behavioural
- Continuously raise the bar

- Ensure results with speed

- Meet customer expectations

6. KEY RESPONSIBILITIES

Provide product quality feedback and interface with R&D/plant/vendor teams to resolve issues, if any

Troubleshooting diagnostic capability based on Automotive electrical/ electronics. Resolution of Customer concerns, if any.

Develop and maintain dealership service workshop standards through established guidelines/ processes/ Audits Improve Dealership capability by development and training of dealer service personnel 'Manpower'

Guide dealer team to establish/upgrade/maintain Service 'Infrastructure' in accordance with updated guidelines.

Establish, Sustain and Improve service 'Process' at dealerships for Better Customer Service Experience

Provide guidance to Dealerships on Spares Ordering, Job Card opening, inventory.

Readiness check for the Network under expansion.

Provide regular customer feedback on product and competition.

Warranty audit

Seamless Installation of Charging Stations through Vendor/ Dealer personnel.

Candidate should be flexible to move to other locations if business demands

Candidate should know local language spoken in the region

  • L3 Area Sales Manager Pune

    11 hours ago

    India Bajaj Auto Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    JD -L3 - ASM SalesJob Title:Area Sales Manager Function:Sales Sub-function:-Reports to:Vice President (Sales )Office/Location:Pune1. JOB PURPOSEThis is for the Chetak Business Unit which is primarily the 2 wheeler electric vehicle - Chetak. The Bajaj brand is well known in all pockets of India, and CTL is a subsidiary of Bajaj Auto. An Area Sales Manager...

  • L3 Area Sales Manager Bhubaneshwar

    4 hours ago

    India Bajaj Auto Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    JD - L3 - ASM SalesJob Title:Area Sales Manager Function:Sales Sub-function:-Reports to:Vice President (Sales - )Office/Location:Bhubaneshwar1. JOB PURPOSEThis is for the Chetak Business Unit which is primarily the 2 wheeler electric vehicle - Chetak. The Bajaj brand is well known in all pockets of India, and CTL is a subsidiary of Bajaj Auto. An Area...

  • L3 Area Sales Manager Nagpur

    3 hours ago

    India Bajaj Auto Full time ₹ 5,00,000 - ₹ 25,00,000 per year

    JD -L3 - ASM SalesJob Title:Area Sales Manager Function:Sales Sub-function:-Reports to:Vice President (Sales )Office/Location:Nagpur1. JOB PURPOSEThis is for the Chetak Business Unit which is primarily the 2 wheeler electric vehicle - Chetak. The Bajaj brand is well known in all pockets of India, and CTL is a subsidiary of Bajaj Auto. An Area Sales Manager...

  • L3 Area Sales Manager Raipur

    2 hours ago

    India Bajaj Auto Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    JD -L3 - ASM SalesJob Title:Area Sales Manager Function:Sales Sub-function:-Reports to:Vice President (Sales )Office/Location:Raipur1. JOB PURPOSEThis is for the Chetak Business Unit which is primarily the 2 wheeler electric vehicle - Chetak. The Bajaj brand is well known in all pockets of India, and CTL is a subsidiary of Bajaj Auto. An Area Sales Manager...

  • L3 Support PHP

    1 week ago

    India TechGrit Full time

    Job Summary: The L3 Support Engineer provides expert-level technical assistance and resolves complex issues for our clients. Working closely with customers, internal teams, and development engineers, you’ll ensure timely problem resolution and contribute to improving product usability. We seek a skilled L3 Support Engineer to deliver advanced support,...

  • L3 Support PHP

    2 weeks ago

    India TechGrit Full time

    Job Summary:The L3 Support Engineer provides expert-level technical assistance and resolves complex issues for our clients. Working closely with customers, internal teams, and development engineers, you’ll ensure timely problem resolution and contribute to improving product usability. We seek a skilled L3 Support Engineer to deliver advanced support,...

  • L3 Support PHP

    2 weeks ago

    India TechGrit Full time

    Job Summary: The L3 Support Engineer provides expert-level technical assistance and resolves complex issues for our clients. Working closely with customers, internal teams, and development engineers, you’ll ensure timely problem resolution and contribute to improving product usability. We seek a skilled L3 Support Engineer to deliver advanced support,...

  • Area Service Manager

    6 days ago

    India Ola Electric Full time

    Job Description Area Service Manager Job Title: Area Service Manager Location: Jaipur, Rajasthan Type: Full time Regional Service Key Roles & Responsibilities: Qualifications, Experience & Skills: Bachelor's degree in Mechanical/Automobile Engineering or related field. 812 years of after-sales service experience in the two-wheeler or EV industry, with at...

  • Window Server Admin L3

    1 week ago

    Bengaluru, India People Prime Worldwide Full time

    Job Description About Client: Our client is prominent Indian multinational corporation specializing in information technology (IT), consulting, and business process services and its headquartered in Bengaluru with revenues of gross revenue of 222.1 billion with global work force of 234,054 and listed in NASDAQ and it operates in over 60 countries and serves...

  • Area Sales Manager

    1 day ago

    Kolkata, India CRIMSON PAINTS PVT LTD Full time

    Job Description Company Description CRIMSON PAINTS PVT LTD is a mining and metals company located in Kolkata, West Bengal, India. The company is based out of 87 LENIN SARANITALTALA. CRIMSON PAINTS PVT LTD specializes in providing high-quality raw materials and products. The organization is dedicated to serving various industries with its reliable and...