Jr. Associate

2 days ago

Coimbatore, Tamil Nadu, India Avantor Full time US$ 40,000 - US$ 80,000 per year
The Opportunity:

Avantor is looking for a Jr. Associate for the Customer Services NA team. It is an entry-level position. He/She should be responsible for answering routine questions and issues from external or internal customers. Frequently escalates more complex customer complaints or issues to more senior customer service representatives or supervisor.

What we're looking for

Education: Undergraduate, Graduate, Diploma or Equivalent Work Experience required.

Experience: 0-5 years of Customer Service experience preferred.

Preferred Qualification:

  • Must demonstrate working knowledge of personal computer applications, such as Microsoft Word, Excel, Access and Outlook.
  • Excellent customer service skills (friendly, courteous and helpful).
  • Excellent communication skills (grammar, voice, diction).
  • Strong customer orientation.
  • Ability to evaluate customer needs, and respond with appropriate action/delivery

How you will thrive and create an impact:

  • Primary contact with customers by email/fax/chat/phone concerning orders, returns, shipments and products.
  • Receive and enter phone, fax, email and chat orders.
  • Call/Email customers when necessary to advise shipments delay and/or information necessary to process orders.
  • Make changes to or cancel orders/backorders and notify customers as required.
  • Initiate orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc.).
  • Initiate file maintenance for corrections to customer file.
  • Complete/route appropriate internal documentation to initiate processes to fulfill customer order(s).
  • Manage order entry database as required to satisfy customer requests.
  • Generate reports from database as per business needs.
  • Work closely with internal departments and/or manufacturer to assure commitment to customer is met in a timely manner.
  • Solicit sale of new or additional services.
  • Handle irate customers in a professional manner.
  • Obtain customer feedback information and provide timely feedback to company regarding service failures or customer concerns.
  • Initiating shipment tracers with carriers.
  • Performs other duties as assigned.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

3rd party non-solicitation policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation

  • Jr. Associate

    3 days ago

    Coimbatore, Tamil Nadu, India Avantor Full time US$ 40,000 - US$ 80,000 per year

    The Opportunity:Avantor is looking for a Jr. Associate for the Customer Services NA team. It is an entry-level position. He/She should be responsible for answering routine questions and issues from external or internal customers. Frequently escalates more complex customer complaints or issues to more senior customer service representatives or supervisor.What...

  • Jr. Associate

    16 hours ago

    Coimbatore, Tamil Nadu, India Avantor Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    The Opportunity:Avantor is looking for a Junior Associate for the Product Master Data Team. It is an entry-level position. The associate will support Avantor's data management strategies by investigating and resolving data quality issues in enterprise applications via deletion and merging, while safeguarding against data loss. Execute mass data management...

  • Jr. Associate

    6 days ago

    Coimbatore, Tamil Nadu, India Avantor Full time US$ 60,000 - US$ 1,00,000 per year

    The Opportunity:Avantor is looking for a Junior Associate for the Product Master Data Team. It is an entry-level position. The associate will support Avantor's data management strategies by investigating and resolving data quality issues in enterprise applications via deletion and merging, while safeguarding against data loss. Execute mass data management...

  • 3 Days Left: Jr. Associate

    3 days ago

    Coimbatore, Tamil Nadu, India Avantor Full time

    The Opportunity Avantor is looking for a Junior Associate for the Product Master Data Team It is an entry-level position The associate will support Avantor s data management strategies by investigating and resolving data quality issues in enterprise applications via deletion and merging while safeguarding against data loss Execute mass data management...

  • Jr Associate

    6 hours ago

    Coimbatore, Tamil Nadu, India Avantor Full time

    **Job Summary**: The primary job responsibility of an Jr. Associate is to ensure the prices are uploaded into the ERP System for defined countries based on the analysis and review based on the pricing policies. **Roles and Responsibility** - Extract pricing information from SAP perform Analysis for Creation and revise prices - Implement and maintain a...

  • Jr. Associate

    1 day ago

    Coimbatore, Tamil Nadu, India Avantor Full time

    **The**Opportunity**: Entry level position; responsible for the completion of tender and quotation requests. Complete and request contractors’ documents to complete bids as per local governments and customer requirements. Help reps specify the information, enter the quote into the system and work with rep to provide pricing to the customer in a...

  • Jr. Associate

    1 day ago

    Coimbatore, Tamil Nadu, India Avantor Full time

    **Job Summary**: The primary job responsibility of an Jr. Associate is to ensure that all pricing conditions for defined countries are analyzed and reviewed on-time based on the pricing policies before loading it into the system. **Roles and Responsibility** - Extract pricing information from SAP perform Analysis for Creation and revise prices - Implement...

  • Associate - Pricing Eu

    5 hours ago

    Coimbatore, India Avantor Full time

    Job Summary The primary job responsibility of an Jr. Associate/Associate is to ensure that all pricing conditions for defined countries are analyzed and reviewed on-time based on the pricing policies before loading it into the system. Roles and Responsibility - Extract pricing information from SAP perform Analysis for Creation and revise prices - Implement...

  • Jr. Associate

    6 days ago

    Coimbatore, Tamil Nadu, India Avantor Full time

    **The**Opportunity**: Entry level position; answers routine questions and issues from external or internal customers. Frequently escalates more complex customer complaints or issues to more senior customer service representatives. Avantor is looking for a Jr. Associate for the Customer Service team. It is an entry-level position. He/She should be responsible...

  • Associate Professor

    6 hours ago

    Coimbatore, Tamil Nadu, India SNS Institutions Full time

    Designation: **0 - 5 Years Jr. Innovator** **5 - 15 Years Innovator** **15 and Above Sr. Innovator** Age Limit: 55 Yrs **Salary**: 20-50% hike from Current CTC Streams: Engineering, Management, Arts and Para medicals **Traits**: - Energetic, ambitious, good appearance, good attitude and Approach **Roles and Responsibilities**: - 10-12 Hrs....

  • Jr Associate

    1 week ago

    Coimbatore, Tamil Nadu, India Avantor Full time

    The Opportunity: Avantor is looking for an associate for entry level position who answers routine questions and issues from external or internal customers. Frequently escalates more complex customer complaints or issues to more senior customer service representative or supervisor. What we’re looking for Education: Undergraduate, Graduate, Diploma or...

  • Jr. Associate

    4 days ago

    Coimbatore, Tamil Nadu, India Avantor Full time

    The Opportunity: Avantor is looking for an associate for entry level position who answers routine questions and issues from external or internal customers. Frequently escalates more complex customer complaints or issues to more senior customer service representatives. What we’re looking for Education: Undergraduate, Graduate, Diploma or Equivalent Work...

  • Jr. Process Associate

    1 week ago

    Coimbatore, India Maxval Full time

    Job Information Industry - ComputerType of Resource - FresherCity - CoimbatoreState/Province - TamilnaduCountry - IndiaZip/Postal Code - 641035About us- Should be able to meet deadlines, work independently, prioritize & schedule work - assignments based on deadlines.- Ability to Monitor and track process audits across all teams. - Reviewing the SOP to...

  • Jr. Data Processing Associate

    1 week ago

    Coimbatore, India EXTERPRISE SERVICES Full time

    Monitor and share the feedback raised by the client - Manage and handle effectively escalations raised by the clients - Provide mentorship, training, and coaching to the team - Adhere to organizational policies and procedures - Lead by example by demonstrating the highest standards of ethical behaviour - Monitoring and reporting team performance as needed -...