Technical Lead and Project Manager

3 days ago

Chennai, Tamil Nadu, India Cogent Innovations (P) Ltd Full time

Technical Lead

Job Description – Technical Lead (Software Product Maintenance & Customization)

Position Summary

We are seeking an experienced to lead the management of a software product in
maintenance mode
, while also overseeing customer-driven customization requests. The role involves managing both the
development/CR (Change Request) team
and the
support & implementation team
, ensuring smooth delivery, customer satisfaction, and strong team performance.

This is a
management role (non-coding)
that requires strong
project management skills
and the ability to provide
technical guidance
for effective troubleshooting.

Key Responsibilities

  • Manage software product in
    maintenance mode
    , including CR handling, bug fixes, and patch releases.
  • Lead and coordinate both
    development teams
    and
    support/implementation teams
    .
  • Ensure timely and high-quality delivery of enhancements and support requests.
  • Act as the bridge between
    customers, internal stakeholders, and technical teams
    .
  • Monitor and report on project progress, risks, and team performance.
  • Drive customer satisfaction through effective communication and issue resolution.
  • Contribute to process improvement and ensure compliance with best practices.

Qualifications & Requirements

Education

  • Preferred:
    B.E. / B.Tech
    (Computer Science, IT, or related field)
  • Alternative:
    MCA
    or equivalent technical qualification

Experience

  • 8–12 years
    total experience in IT/software
  • Minimum
    3+ years
    managing software product teams in
    maintenance mode
    (CR handling, bug fixes, patch releases)
  • Must have experience managing both
    development
    and
    support/implementation
    teams
  • Must have into .
    Net, SQL server and IIS.

Interested candidate please share your updated resume to

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