Sales Call Center Representative

5 days ago

Kannur, Kerala, India Snash Full time ₹ 3,00,000 per year

Customer Interaction:

  • Answer incoming calls and assist customers with inquiries and issues.
  • Identify customer needs and provide appropriate solutions.
  • Build rapport and establish positive relationships with customers.
  • Manage customer complaints and escalate issues when necessary.

Sales and Upselling:

  • Make outbound calls to potential and existing customers to promote products or services.
  • Identify opportunities to upsell and cross-sell products or services.
  • Achieve daily, weekly, and monthly sales targets.
  • Follow up on leads and manage customer relationships.

Record Keeping and CRM:

Maintain accurate records of customer interactions and sales activities in a CRM system.

Ensure data security and privacy.

Other Duties:

  • Follow communication scripts and company procedures.
  • Stay informed about products, services, and promotions.
  • Participate in team meetings and training sessions.
  • Contribute to a positive and productive work environment.

Skills:

  • Excellent communication and interpersonal skills.
  • Strong sales and persuasion skills.
  • Customer service orientation.

Job Types: Full-time, Permanent

Pay: ₹10, ₹25,000.00 per month

Work Location: In person

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