Manager Corporate Ops–ate Operations-KYC

1 week ago

Bengaluru, Karnataka, India Mashreq Full time ₹ 15,00,000 - ₹ 25,00,000 per year

  • Overseeing daily operations, ensuring customer service excellence, managing staff, and maintaining compliance with regulations.

  • Continuously identify & implement process, system and customer journey improvement opportunities, improving process efficiency, reducing TAT and improving CX.

  • To ensure the bank is not exposed to financial, regulatory and reputational risk through ensuring we maintain dealing with the right customer profiles.

  • Liaise regularly applying a flexible working approach with stakeholders to ensure a smooth periodic and interim KYC update process, and resolving complex daily issues: Compliance, Business, IBG branches, operations teams, or other support teams that have any involvement in the relationship.

  • To support the implementation of policies and procedures that result from changes in Compliance directives or local laws and regulations and embedding such rules and regulations as part of the process.

  • Maintain ongoing awareness/current knowledge of all applicable internal/external compliance requirements and existing/emerging legal/statutory/regulatory environment – identifying any issues that could impact the bank.

  • Take initiative and play an active role to promote self-identification and appropriate reporting of issues across the division and provide support to business units in addressing irregularities and deficiencies.

  • Assist in responding to Compliance/Sanctions/AML related queries/investigations in a timely manner.

Prepare regular reports for Management review (process irregularities, monthly statistics, productivity)

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