Manager Corporate Ops–ate Operations-KYC

5 days ago

Bengaluru, Karnataka, India Mashreq Bank Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Description
  • Overseeing daily operations, ensuring customer service excellence, managing staff, and maintaining compliance with regulations. 
  • Continuously identify & implement process, system and customer journey improvement opportunities, improving process efficiency, reducing TAT and improving CX. 
  • To ensure the bank is not exposed to financial, regulatory and reputational risk through ensuring we maintain dealing with the right customer profiles.
  • Liaise regularly applying a flexible working approach with stakeholders to ensure a smooth periodic and interim KYC update process, and resolving complex daily issues: Compliance, Business, IBG branches, operations teams, or other support teams that have any involvement in the relationship.
  • To support the implementation of policies and procedures that result from changes in Compliance directives or local laws and regulations and embedding such rules and regulations as part of the process.
  • Maintain ongoing awareness/current knowledge of all applicable internal/external compliance requirements and existing/emerging legal/statutory/regulatory environment – identifying any issues that could impact the bank.
  • Take initiative and play an active role to promote self-identification and appropriate reporting of issues across the division and provide support to business units in addressing irregularities and deficiencies.
  • Assist in responding to Compliance/Sanctions/AML related queries/investigations in a timely manner. 

Prepare regular reports for Management review (process irregularities, monthly statistics, productivity)

Responsibilities

Operating Environment, Framework and Boundaries, Working Relationships

  • Operates in complex environments that are characterized by diverse local and international regulations thus requiring multi-jurisdictional knowledge.
  • In-depth familiarity with banking law and practices as well as MB policies and procedure and systems.
  • To develop excellent working relationships with all stakeholders in multiple locations, Branch Management, Departmental Managers, other Officers without compromising on independence and professionalism.

Problem Solving

  • Analytical thinking and educative judgment on regulations.
  • Clear understanding of business transactions, initiatives and relationship requirements with close coordination with relationship team while maintaining focus on risk, regulations and control issues, and CX.
  • Ability to understand issues and develop and implement control framework.
Qualifications
Decision Making Authority & Responsibility
  • Contribute to the development of product, systems policies and procedures related to compliance and Sanctions at bank-wide level.
  • Exercise control, review the performance and reporting / STR as the divisional compliance officer and in line with the policies/procedures and applicable regulations.
  • Assess the level of compliance and understanding within the unit, provide guidance and recommend training requirements.
  • Identify opportunities and implement ideas for improved controls, error reduction, and improved CX.
  • Remain up to date with all compliance and regulatory changes and recommendations to ensure appropriate implementation.
Knowledge, Skills and Experience
  • Graduate with 12+ years of banking experience.
  • Good knowledge and understanding of local regulatory rules and legislation, and various international requirements.
  • Strong interpersonal and communication skills. 
  • Good presentation skills.
  • Efficient and logical approach to problem solving.
  • Specific and / or transferable knowledge / experience related to compliance / AML / Central Bank regulations.

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